Certification Officer
- Recruiter
- TWI Ltd
- Location
- Cambridge, Cambridgeshire
- Salary
- Competitive
- Posted
- 04 Dec 2018
- Closes
- 31 Dec 2018
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
Certification Officer
TWI Certification Ltd In response to sustained business growth and the introduction of new products, TWI Certification Ltd (TWI CL) has created an opportunity for a Certification Officer to join their team.
TWI CL is an internationally recognised and respected certification body that develops and operates industry-focused assessment schemes to recognise the competence and compliance of personnel and manufacturers.
Our products have a direct relationship to the success and profitability of individuals and companies worldwide. Customer satisfaction is imperative for the growth of the business and we are therefore looking for someone who has experience of working within a customer service or product delivery role.
You will rapidly gain knowledge of a range of certification schemes and processes. With a logical and systematic approach to your work, you will value being supported by written procedures and guidelines in this regulated environment where quality of data input and document output is of prime importance.
Duties and responsibilities for this position will include:
- Managing customer enquiries via email and phone in a courteous and professional manner both from the UK and overseas
- Issuing/renewing certificates and Identification cards
- Processing payments
Ideally, you will have experience of working with technical databases, you will have developed a friendly and supportive approach to customer enquiries and will be organised, self-reliant, confident, with an excellent eye for detail, and will be precise in both written and verbal communication. Familiarity with MS Office and Outlook is essential, and experience with customer relationship or technical databases or financial management systems would be an advantage.
A Level 2 NVQ or equivalent in Business Administration is desirable.
Reference: 154/18
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Salary: Competitive
To find out more about TWI and our corporate culture please visit our website: https://www.twi-global.com/