IT Support Technician

This energetic Scottish IT Managed Services Company is looking for an enthusiastic and trustworthy IT Support Technician to join them (initially on a 3 month contract, but will make permanent for the right candidate.

Their Beliefs
- They envision a company that puts employees first, as they are in the best position to put their customers first.
- Individual strengths are shared with the team, so no one is missed on days off.
- They don't worry about the competition.
- They deliver trust in technology by understanding their clients and in the execution of their solutions
- They challenge themselves to grow their knowledge of technology and business by learning in everything they do
- They look for opportunities to be a hero for their colleagues and clients without reward
- They value the importance of customer service as an opportunity to listen, learn and present their message.

Technical Requirements
- Apple & Windows desktop environments
- Office 365 & Cloud Solutions
- Microsoft Server technologies
- Strong knowledge of networks
- IT Security & best practices

As the ideal candidate you will have strong recent experience of :
1 - Provide remote and on-site hardware and software support
2 - Ensure all network issues and support calls are accurately logged, prioritised and comply with Service Agreements
3 - In conjunction with their management team, prepare reports and discuss with the client
4 - Adhere to commercial cost and time constraints
5 - Working with end users, their departments and management teams.
6 - A university or college education is preferred, but they will consider applications from candidates with good IT work experience.
7 - They won't consider applications without a driving licence.

So what's it like working in an Outsourced IT Support Company?

They work in a fast paced, sometimes stressful environment dealing with over 100 different clients. Being a small company, you will be given greater responsibility than you would in a bigger one and as a result you will often be expected to come up with solutions to problems off your own back.

If you're used to working in internal IT departments or for bigger IT companies then there are certainly easier jobs than this, but if you like
- learning something new every day and not knowing what the day will bring
- being part of a growing company that strives to put the employee first, so you can be respected to do the right thing
- playing with the latest technology/spending customers money on the latest tech

So if you would like to be part of a growing company that strives to put the employee first, so you can be respected to do the right thing, don't mind hard work and really making a difference to the team of 18 staff then please apply.

To Apply
Please send your cover letter and CV in one document.