Credit Control Supervisor/Manager

Sewell Wallis are currently working on behalf of a leading services based business in their search to recruit a Credit Control Supervisor/Manager. This is a permanent position and is an exciting time to join a large, stable and secure business based within the Pontefract area.

This is a newly created role that has emerged due to continuous business growth and expansion and is a great time for an experienced Credit Control Team Supervisor/Team Leader to get exposure to managing both onshore and offshore teams. This company pride themselves on the comfortable working environment and generous benefits and incentive package that they provide for their employees and are therefore renowned for their high levels of staff retention.

The role will report directly into an extremely personable and approachable Credit Manager and the successful candidate will have full autonomy and responsibility over the credit control function.

The key responsibilities of the role will be :-

•Leading and managing a team of up of 6 Credit Controllers/Query Resolution Clerks
•To maximise the recovery of amounts in accordance with contractual terms whilst providing a high level of customer service to both internal and external clients
•Day to day overseeing and distributing workload out to the team and ensuring that daily and weekly targets around cash collection and debtor days are being met and exceeded
•Able to manage an overseas based team and maintain that communication
•Responsible for dealing with all complex or problematic queries that have been escalated
•Maintaining strong financial controls in the processing of all transactions
•Providing hands on support when needed in terms of calling clients to chase for outstanding monies and allocating cash to the ledger over month end or busy periods
•Implementing new processes and procedures as and when required and providing full training and support to new and existing members of the team
•To motivate and inspire the team and to encourage a results driven environment
•Monitoring the teams' performance on a regular basis and addressing performance issues when needed
•Holding regular one to ones with the team, documenting outcomes and tracking individual performance
•Looking after a small portfolio of key clients to demonstrate best practice within the team
•Able to lead various projects whilst managing the team

The ideal candidate will:-
•Have previous experience of debt management within a busy credit function
•Have strong analytical and Excel skills and will be able to interpret and manipulate data
•Be comfortable working in a fast paced, high volume, target driven environment
•Have proven experience of motivating and leading a team and will be able to identify performance goals and be able to implement change to achieve continuous improvement.
•Be able to demonstrate successfully managing multiple tasks and priorities
•Have strong time management skills and will have excellent interpersonal skills
•Be able to implement strategic initiatives across credit and collections
•Have a flexible approach to working hours and will be happy working additional hours when needed

For more information please contact Gemma Watmough

Sewell Wallis acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers