Quality Assurance Analyst

This company is a rapidly growing supplier of cutting edge software to leading food manufacturing businesses. Over the last decade, they have seen significant growth and now have another exciting opportunity available; they are currently looking for a Quality Assurance Analyst to join their highly innovative team. The successful individual will contribute to their quality and customer support processes by ensuring their software product meets the established standards throughout the agile development process.

As a Quality Assurance Analyst, you will work as part of a team devoted to making sure that the existing software is of the highest quality and supported efficiently. You will be involved with a blend of technical problem solving, including Automated UI testing and administration tasks; working with various stakeholders to record and resolve a range of quality and support tasks. The role will require a balance of technical skills, business knowledge, troubleshooting expertise, and excellent soft skills.

Their comprehensive induction process is delivered by their industry leading experts, which will quickly bring the successful applicant up to speed with both their product and internal processes

Responsibilities

- Ensure existing quality assurance standards are adhered to throughout agile development process
- Verify software development to ensure finished product quality
- Document quality assurance activities using an agile user story / product backlog system
- Contribute towards the continuous improvement (through retrospective sessions) of quality assurance policies and processes
- Deliver professional 1st line client and product support remotely via phone, email and online communications on an ad-hoc basis
- Investigate the root cause and impact of incidents; escalating to 2nd and 3rd line support and management where appropriate
- Ensure all investigations and work undertaken is logged in a timely and comprehensive manner
- Contribute towards support documentation (both internal and client facing) e. Wiki, user guides, help text, video tutorials, webinars etc
- Monitor progress of requests for support and ensure users and other interested parties are kept informed
- Work alongside project teams (business analysts, developers and quality teams) during the agile development process

Qualifications and Experience

- Experience of Quality Assurance or User Acceptance Testing desirable
- Knowledge of tools, concepts and methodologies of QA desirable
- Certification of Quality Assurance (ISEB/ISTQB) desirable
- Experience in supporting Web based applications working within a 1st/2nd line support role
- Ability to deal with both technical and non-technical staff and all levels of management
- Excellent organisational, interpersonal skills
- An all-round great communicator
- Good technical skills including Microsoft Office and databases (SQL)
- A levels or equivalent, degree desirable