Brook Street

Helpdesk Support Technician

Brook Street
Liverpool, Merseyside, England
£20000 - £24000 per annum
30 Nov 2018
28 Dec 2018
IT, IT Support
Contract Type
Full Time

Are you an experienced Helpdesk support technician looking to work in a fast paced, busy environment where no two days are the same?

If so, we have a great new role working with one of the largest leading law firms in the UK.

Due to their continued growth your main responsibilities will be to provide end user support locally and remote, resolving problems, software support, hardware configuration, supporting the internal IT Helpdesk and working with the Infrastructure and development teams.

To be put forward for this role, you will need to be able to drive due to the dual site support between Prescot and Liverpool city Centre.

Working hours - Monday to Saturday 8-8, Rota basis.

Fantastic Benefits

Basic Salary Competitive
Bonus Scheme
20 days holidays per year plus bank holidays
Birthday off
8 Hours "Me Time"

Must have skills:
Service Desk Principles
Desktop Support
Active Directory
Windows Installation
Technical Support
Customer Service

Desirable Skills:
Legal Case Management Software (Ideally Proclaim)
Citrix Support

Your main responsibilities and Duties
Provide helpdesk support and resolve problems to the end user's satisfaction.
Monitor and respond quickly and effectively to requests received through the IT helpdesk.
Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
Modify configurations, utilities, software default settings, etc.
Document internal procedures.
Assign users and computers to proper groups in Active Directory and CMS software
Support Legal Case Management Software, Microsoft Office, Email & Internet Browsers etc

Technical expertise:
Technical Helpdesk/Service Desk experience
Having a good knowledge of maintaining and creating Service Desk SOPs
Excellent knowledge of reporting
Manage critical client incidents and act as a point of escalation for the team.
Network, AD, Exchange, troubleshooting skills, Desktop/Laptop troubleshooting
Good at using MS Office 2016 (MS Excel, MS PowerPoint, MS Word)
Knowledge of Active Directory
Remote desktop connectivity applications
Internet browsers (e. IE, Chrome, Firefox, etc.)
MS Office Suites
Mobile OS and applications
Excellent troubleshooting skills.
VPN and remote dial-in users.
Support for laptop, desktops, and printers.
Identify and escalate situations requiring urgent attention.
Track and route problems and requests and document resolutions.

CompTIA - A+, N+
Associated Microsoft Certified Exam
A Levels

If you are interested, please give me a call straight away on 0151 242 6090 or email your CV over

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