Criminal Justice Services Team Supervisor

30 Nov 2018
28 Dec 2018
Sport & Leisure
Contract Type
Full Time

This is a HMP on a Fixed Term Contract until September 2020.

To successfully reduce reoffending, rehabilitate and reintegrate offenders back into the community. To effectively manage and motivate a team of Offender Resettlement Workers, Specialist Resettlement workers, Team Supervisors and Data Officers. To co-ordinate and ensure delivery of the "Getting It Right" resettlement programme within the prison setting. To ensure that each offender is effectively case managed and has a cohesive resettlement plan (BCST2) generated from the basic custody screening part 1. To ensure that BCST 3 reviews are completed for every offender within 12 weeks of release from custody. To ensure that your service provides pathways, support and appropriate interventions to enable successful resettlement for all prisoners in both a group and on a 1-1 basis. Work with internal and external partners, agencies and commissioners including HM Prison and Probation Service, Community Rehabilitation Companies (CRCs) and the National Probation Service to achieve the desired outcomes and KPI's for the service. The ability to develop excellent internal and external relationships is essential to this role. Team Co-ordinators will ensure that the service is fully embedded within the prison. You will be expected to regularly participate in team meetings, Meetings with London CRC, MOJ and other duties deemed relevant by management.


This service co-ordinates and co-delivers resettlement support for offenders across London prisons. These prisons are HMP's Wandsworth, Belmarsh, Brixton and Pentonville. The Service Users being supported will have a wide range of resettlement needs and will have varying and sometimes complex needs.

Penrose provide resettlement support and outcomes to Offenders in custody. The service is designed to deliver interventions including the accredited Getting It Right programme and supporting journal in order to generate a cohesive resettlement plan for offenders post release from custody. The service will cover, release planning, employability, social support, treatment continuity, and housing as a minimum.

You will be responsible for oversight of the targets set by Penrose in partnership with MTC Novo and the London CRC and also developing strategies and policies. One of the key targets will be ensuring that your team are delivering positive outcomes to reduce reoffending rates. The ability to work within a custodial setting and to be able to develop excellent working relationships with other partner agencies is vital to this role. It is essential that you are able to meet prison clearance requirements to undertake this role.

Team Supervisors will be expected to have the necessary skills to be able to implement and support the delivery of the Getting It Right programme and develop any additional programmes within our remit in a custodial setting, and to direct line manage a team of Offender Resettlement Workers. Be responsible for and oversee case management quality and the provision for offenders on staff caseloads, ensuring that good links are made with the CRCs and other partners, and outcomes for Service Users are achieved.


* Assist Team Managers in Building and creating relationships with internal and external agencies to facilitate resettlement planning.

* Line Management of Offender Resettlement workers (Maximum 5 staff)

* Provide cover (sickness and leave) for Team managers across all sites whenever necessary.

* To follow quality assurance processes that ensure Quality improvement and to enhance resettlement needs of service users.

* Assist Team Managers to ensure that a BCST 2 resettlement assessment is completed for each offender arriving at the establishment within 5 days of completion of the BCST1 (by Prison staff)

* Assist Team Managers in the provision of resettlement advice and signposting to all offenders, ensuring all necessary criteria are met.

* Assist the Team Manager to manage a resettlement service that deals with Service Users immediate and ongoing resettlement needs. This service will be coordinated and will focus on immediate and resettlement issues relating to, but not exclusive to accommodation, health, employment, finance and debt.

* Assist the Team Manager with the 'Getting it Right' interactive journaling programme while in prison. You shall enable your team to use this as the framework to deliver an intensive, modular resettlement programme.

* Assist the Team Manager to manage attendance rates to the Getting It Right programme and any other programmes developed for delivery to service users.

* Assist the Team Manager to manage delivery of any programme introduced ensuring adequate referrals and completions,

* Work with other agencies and co-commissioned services including but not limited to Substance Misuse Services; health services; the Offender Learning and Skills Service (OLASS); and the Department for Work and Pensions (DWP) Benefits Advisers and Work and Programme Providers within the Resettlement Prison.

* Assist the Team Manager to manage monthly reporting and monitoring of KPI's in a timely professional manner including but not exclusive to MI Data, Good news stories, feedback forms, CPD's, Observations, Supervisions and any other reports as directed by your line manager.

* Assist the Team Manager to Manage Mentoring pathway ensuring support for those most vulnerable to relapse, ensuring TTG enhanced support is achieved.


Ensure that the team achieves the relevant KPI on information sharing with Responsible Officers in the community.

Enhance and enable teams to deliver individual support and resettlement packages for service users, liaising with the appropriate staff, agencies and care professionals to ensure successful delivery of the plans.

Assist the Team Manager to Undertake Quality Assurance and Audits to ensure there is genuine engagement with the offender using appropriate methodologies and inventions to encourage and support their engagement and progress towards greater independence in the community. Highlighting Good and bad practice. Manage appropriate follow up action.

Enhance the team's knowledge in providing / arranging advice, information to offenders in relation to but not exclusive to physical health matters, substance misuse welfare benefits, education, employment and training, life skills and any other identified support needs.

To assist where necessary in positively reporting to the Head of reducing reoffending on areas of assistance and support within the custodial environment.

To be aware of any disputes or emergencies and report to appropriate manager.

Have up to date relevant specialist knowledge in all pathway strands that can be cascaded to teams that support the needs of our Service Users.

Assist the Team Manager to manage teams in updating service user information onto relevant platforms, including, Oasys, C-Nomis and the MI Data Tool.

Assist the Team Manager to manage teams to ensure that at all times work is conducted within the policy and procedural framework established, ensuring full up to date knowledge and understanding of policies, procedures and legislation at all times.

Staff Supervision/Line Management

Provide high quality leadership and line management to staff.

Ensure that all staff have personal development plans, and are appropriately supported to achieve the plans targets / interventions.

Ensure that regular 1-1 supervisions are undertaken at least every 3 months.

When required, participate in the selection and induction of new staff to ensure that they are aware of their duties and the policies, practice and values of Penrose.

Ensure that HM Prison security requirements are adhered to at all times.

Manage staff to ensure awareness of all HR policies and procedures and also our Employee Assistance Programme.

Manage absenteeism and lateness, on or below, the agreed levels for the organisation, taking appropriate support and action to achieve the target. Use Trakka system reports appropriately to evidence and support if necessary.

Ensure all staff maintain high standards of professional performance at all times through adherence to the Penrose policies and procedural frameworks.

Ensure that disciplinary, complaints and grievance procedures are appropriately managed.

Manage staff performance via the Penrose appraisal system and that appraisals are conducted and completed on time. Use PIP's (performance improvement plans) appropriately wherever necessary.

Manage staff induction and probationary periods.

In the absence of the Team Manager hold daily staff briefings, attend Governors morning meetings. Cascade necessary information to staff teams, be transparent.

Supervise and monitor the workload of the team and ensure that all current performance and service standards are met.

In the absence of the Team Manager arrange local vetting appointments with new candidates, ensuring appointments are followed up and reported to Service Manager with progress.

Operational Management

Attend Reducing Reoffending meetings, Quality Improvement Groups, Tripartite Meetings, Team Manager Meetings, full staff meetings and any other meetings deemed necessary by your line manager.

Assist the Team Manager to manage all statutory records to ensure they are accurately maintained and available for inspection upon request from the appropriate authorities.

Manage staffing levels in conjunction with the Team Manager, to ensure service delivery is maintained.
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