Cruise Sales Advisor - £40k OTE

Cruise Sales Advisor - start date mid January 2019

Be Part of an Amazing Journey!!

Due to Company expansion, this award winning cruise tour operator is looking to hire professional highly motivated staff who have an attention to detail. This role is based in their new Newcastle office.

They are looking for dynamic individuals with either Call Centre Sales or Travel experience, an excellent telephone manner and the ability to deliver exceptional customer service is essential.

If you are an enthusiastic, reliable, self-motivated team player who has the ability to work hard to exceed sales targets, apply now.

In return, they will offer full training and development, a competitive salary, pension scheme, holiday discounts, and a lucrative uncapped bonus structure with a realistic OTE of £40k, as well as the opportunity to experience first-hand overseas familiarisation trips.

Job Description
With the role of Cruise Sales Advisor, you'll be responsible for taking control of hitting a very achievable target, ensuring you are effective and timely responding to both email and telephone enquiries and converting them into sales using the highest standards of customer service. There is no cold calling or outbound calling required (Only chasing up potential bookings that customers agree to).

Key responsibilities:
- Achieving personal targets and KPI's
- Answering inbound telephone calls
- Responding to email enquiries and live chat
- Creating call backs to potential customers
- Using the in-house travel system to provide customers with quotes for packages including cruise, flights and hotel stays
- Utilising every opportunity to up sell to enhance the customer holiday experience
- Delivering excellent customer service with customers and building rapport

Experience Required

They are seeking individuals who are driven, self-motivated and hungry for sales. Experience in the travel sector and especially in cruises is desirable but not necessary. A great phone manner and excellent communication is needed with the ability to capture customers in making a direct booking. What's important to us is that you have a passion and interest in the travel industry and a willingness to learn and develop with them as the company grows.

The Package

Salary will be dependent on your experience, though an uncapped bonus structure will enable performing Cruise Sales Advisors to earn up to £40,000 per annum. Shifts are rota based and the office operates between 09:00 to 21:00, 7 days a week. Please note, you will be required to work weekends and bank holidays.

As a member of the team, you'll also gain access to professional training opportunities and qualifications to further your career. They are recognised for giving their employees incredible opportunities to travel the world in first class surroundings.

Job Type: Full-time
Salary: OTE £40,000 /year
Start Date: January 2019