Brook Street

Reception Manager

Brook Street
West End, London, England
£18000 - £19000 per annum + Monthly bonus, upselling
29 Nov 2018
27 Dec 2018
Contract Type
Full Time

Reception Manager- Full Time- £18,000-£19,000+ Bonus and GREAT incentives- Central London

I am currently looking for an Assistant Reception Manager to join a beautiful boutique hotel based in Central London. This role is offering great incentives such as monthly bonuses for up selling and the ability to make great tips. The team has a real family feel and it is crucial you can gel with different personality types and work quickly and effectively.

The role is fast moving and it is important that you can work under pressure and to deadlines. The role will offer amazing training and a direct manager who will offer support at all times but we are looking for somebody who learns quickly, has amazing customer awareness and can self-motivate as well as motivate others.

As you will be in charge of the management of the front desk it is crucial you would feel comfortable leading a team and supporting other managers and members of staff with queries and training. Some FOH management would be desirable and Duty management is Essential.

The role will entail but not be limited to:

- Checking in/out customers
- Carrying out the relevant checks
- Inputting information into the company database Opera
- Taking payments and handling cash
- Offering impeccable customer satisfaction
- Working in a faced paced reception
- Having a great knowledge of Hotel services
- Up selling rooms and packages
- Banking
- Duty manager shifts
- Training new and existing members of staff
- Updating members of staff of any new changes in policies

The right candidate will possess the following:
- Working knowledge of Opera PMS
- Hotel Reception management or assistant management - ESSENTIAL
- A natural Leader who can adapt to different personalities
- Resilient and focused
- A great customer service background
- Flexibility to work shifts
- A willingness to progress internally

If you believe this role would be right for you and you would be interested in applying please APPLY NOW. Due to the high volume of applications only successful candidates will be contacted.

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