Brook Street

Call Centre Trainer - Fixed Term Contract

Brook Street
Liverpool, Merseyside, England
Up to £26000 per annum
28 Nov 2018
26 Dec 2018
Contract Type
Full Time

Do you have call, contact or service centre experience? Do you have a background in training, delivery and coaching?

If so, this could be the perfect role for you.

Working at the company's site in the Liverpool city centre, you will be an excellent communication and have strong interpersonal and presentation skills.

Benefits for this role include:

A competitive salary of £26,000 based on a fixed term contract basis.

Competitive annual bonus schemes - Offering a quarterly personal performance incentive and an annual company performance incentive.

25 days annual leave plus bank holidays.

Health insurance after 2 years of permanent service.

Local discounts and product discounts scheme.

Key responsibilities in this role will include:

Planning initiatives to enable successful knowledge that can be delivered and transferred into all in-house training programmes.

Delivering all ranges of 1 to 1 training, from beginner level to advanced to ensure there is a key variation of training methods.

Scheduling all training sessions on a variety of topics that are relevant to each specific project.

Ensuring there is a key focus and overview of all training records.

Being responsible for the modification and creation of all training materials alongside the developing and updating of basic training topics.

Ensuring that training materials comply with of all the company's policies and quality standards.

Proactively providing solutions that enhance and improve service delivery.

In order to apply for this role, you must have the following experience and competencies:

A background within training, delivery and coaching.

Have previous experience of working in a contact centre industry.

Be self-motivated and be very goal driven.

Ability to work under pressure towards deadlines.

As this role is within the training industry, it would be expected that you are fully flexible to work at other locations from time to time if required.

If you fit the above criteria, please apply directly and to speed up your application, complete our pre-registration link on /full-registration

If you require additional information, please call Daniel on 0151 242 6090 or alternatively send across to this e-mail on

Apply for Call Centre Trainer - Fixed Term Contract

Already uploaded your CV? Sign in to apply instantly


Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB

Upload from your computer

Or import from cloud storage

Your Supporting Document or cover letter must be a .doc, .pdf, .docx, .txt, .rtf, and no bigger than 8MB

4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.

When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on you agree to our terms and conditions and privacy notice. You should never be required to provide bank account details. If you are, please email us.

More searches like this