Account Manager

Account Manager

We have a fantastic Business to Business account management role with great opportunity for career growth and earning potential. You will be working for one of the fastest growing software companies in the UK. With the addition of new clients they require an Account Manager to assist in managing the client relationship to ensure that our clients receive outstanding after-sales support, enabling them to maximise the ROI from the product.

Job Duties:

Proactive management of a portfolio of circa 200 client accounts

Provision of new-user training and set- up of client reporting requirements

Up-sell and cross sell additional services to customers

Regular contact with clients to ensure optimal portal performance and provide assistance in their lead nurturing techniques as required.

Provision of technical support and assistance throughout the contract life-time

Development and maintenance of strong customer relationships via telephone and email.

Negotiation and management of the contract renewal process

Identification and development of new business opportunities within the client base

Administrative work as required (database management, contract administration etc.)

Skills:

Superb communication skills- both written and verbal

A dedication to account management and outstanding customer care

A proactive, common-sense approach to business

Strong business acumen, giving you the ability to understand clients business and products

An excellent understanding of the sales process, allowing you to advise your clients on tips for success in lead nurturing

A tenacious, determined and persuasive approach to client relationship building

Superb time management and organisational skills

This role will suit someone with proven account management and sales experience, preferably across a larger client base.