Senior Training and Quality Specialist
Senior Training and Quality Specialist
West Malling
GBP30,000 Per Annum
Our client has been established for over 25 years as a leading provider of Conveyancing search solutions.
They are now on the hunt for a CIPD qualified Senior Training and Quality Specialist to join their team.
You will be responsible for providing outstanding training to Customer Service teams as well as monitoring for any training needs to ensure Customers receive the best service possible.
As the Senior Training and Quality Specialist, you will:
* Provide training to new starters, ongoing training and for the launch of new products
* Work with managers to implement learning interventions to ensure service levels are maintained
* Ensure an excellent learning experience, incorporating approaches to include all learning styles
* Carry out call monitoring and email reviews, utilising results in coaching/feedback groups
* Carry out quality checks to identify trends and feedback to improve training sessions
Skills you will need:
* CIPD training qualification essential
* Experience leading or supervising a team
* Experience in a fast paced training environment, preferably Customer Service based
* Be confident delivering in a classroom environment as well as groups and 1:1s
* Experience mentoring and coaching individuals to achieve results
This is a fantastic and rare opportunity to join a thriving and innovative business where career progression and commitment to staff is a priority. Please contact us today to find out more???.
About Morgan Jones
This role is being handled by Morgan Jones Recruitment & HR Consultants. We have been established as a quality recruitment business for over 18 years with a reputation for fair and equal representation. We see each applicant as an individual and will treat you accordingly.
To view other great opportunities please check out our website or call us on (Apply online only). Follow Morgan Jones on your favourite social networks - Facebook, Twitter, LinkedIn.
Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion
West Malling
GBP30,000 Per Annum
Our client has been established for over 25 years as a leading provider of Conveyancing search solutions.
They are now on the hunt for a CIPD qualified Senior Training and Quality Specialist to join their team.
You will be responsible for providing outstanding training to Customer Service teams as well as monitoring for any training needs to ensure Customers receive the best service possible.
As the Senior Training and Quality Specialist, you will:
* Provide training to new starters, ongoing training and for the launch of new products
* Work with managers to implement learning interventions to ensure service levels are maintained
* Ensure an excellent learning experience, incorporating approaches to include all learning styles
* Carry out call monitoring and email reviews, utilising results in coaching/feedback groups
* Carry out quality checks to identify trends and feedback to improve training sessions
Skills you will need:
* CIPD training qualification essential
* Experience leading or supervising a team
* Experience in a fast paced training environment, preferably Customer Service based
* Be confident delivering in a classroom environment as well as groups and 1:1s
* Experience mentoring and coaching individuals to achieve results
This is a fantastic and rare opportunity to join a thriving and innovative business where career progression and commitment to staff is a priority. Please contact us today to find out more???.
About Morgan Jones
This role is being handled by Morgan Jones Recruitment & HR Consultants. We have been established as a quality recruitment business for over 18 years with a reputation for fair and equal representation. We see each applicant as an individual and will treat you accordingly.
To view other great opportunities please check out our website or call us on (Apply online only). Follow Morgan Jones on your favourite social networks - Facebook, Twitter, LinkedIn.
Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion