Customer Service Advisor (Out of Hours Repairs)

Johnnie Johnson Housing (JJH) is a not-for-profit housing association dedicated to offering quality homes for independent living. Our vision is simple, it is focused on “Living Longer, Living Better”. We want to help our residents age well, live independently and maintain their quality of life for as long as possible.

It’s an exciting time to join us as we move forward towards achieving our aim of becoming the 'Market Maker' in Independent Living. We embrace a ‘One Team’ ethos and employ people who are pioneering and who strive to be outstanding in their role. In return, we empower them to be the very best that they can be. As a result, we can continue to ensure our customers remain at the very heart of everything we do.

Astraline, our in-house call monitoring centre, offers customer-led flexible solutions for a variety of services including Telecare, Lone Worker monitoring, Out of Hours call handling and Anti-Social behaviour.

We’re now looking for a Customer Service Advisor to join our Out of Hours Repairs Team on a permanent basis for 30 hours per week.

About the Role…

As Customer Service Advisor, you will deal with calls from tenants in a polite and effective manner; raising repair orders on the relevant IT systems and distributing to the appropriate contractors. You will aim to resolve issues in a timely manner, bringing to the attention of the Contact Centre Supervisor any problems as they arise.

What we’re looking for…

Experience of working in a telephone based customer service role is not essential – all that we ask is that you have a friendly yet professional telephone manner and the ability to remain calm and positive whilst under pressure. Able to work independently and on own initiative whilst operating as part of a team, you will be competent in a variety of Microsoft packages and have strong communication skills along with the ability to empathise with vulnerable customers.

Closing Date: 25^th December 2018

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.