Brook Street

First Line Tech Support

7 days left

Brook Street
Kingston Upon Hull, East Riding of Yorkshire, England
26 Nov 2018
24 Dec 2018
IT, IT Support
Contract Type
Full Time

We are looking for a 1st Line Tech Support consultant, working for an established client of ours.

Our client has sustainable growth plans and are ready to recruit new consultants ready to join the growing team. Our client has doubled in size the last two years and with further investment they are ready to go again.

Their highly skilled and knowledgeable staff are developed and retained through solid career paths and as they continue to grow, their values ensure that our people remain at the heart of the business.

The ideal candidate must be a team player who can slot into their small team and work across all departments. They are all about their values and I've to develop all their employees, so if you're committed to progressing, we want to hear from you!

The 1st line tech support is to be customer focused individuals who are not averse to a good process but also able to think outside that box too.

About the role;

Reporting directly to their Operations Manager. There's just some of the 'stuff' you might be working on:
" Taking support calls over the phone, accurately recording the problem in detail and providing first-line resolution
" Taking ownership and analysing incoming support tickets, communicating with the reseller and working towards a resolution
" Escalating to 2nd line support (if necessary) and providing accurate and detailed description of the problem
" Ensuring that problems are resolved within stated Service Level Agreement targets
" Participating in continuous service improvement activities, assisting with root cause analysis

What essential things do we need you to have?

" Previous first line support experience, with a strong ethos for going the extra mile
" Demonstrable skills in email, networking, internet and related technologies
" A particularly strong understanding of email technologies is essential as hosted mail is our core business
" Deep understanding of Outlook configuration, SMTP settings and related DNS records.
" Understanding of operating systems (primarily Windows) and core networking principles will give a good foundation for this role.


Our client are building a great cultured office, whether or not that a game of pool or air hockey in their chill out area. They offer a competitive salary with added employee benefits, development opportunities, and recognition for hard work.

If you are keen to hear more or wish to go forward for this excellent opportunity, please contact Katy Harland at Brook Street and send me your CV to

Apply for First Line Tech Support

Already uploaded your CV? Sign in to apply instantly


Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB

Upload from your computer

Or import from cloud storage

Your Supporting Document or cover letter must be a .doc, .pdf, .docx, .txt, .rtf, and no bigger than 8MB

4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.

When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on you agree to our terms and conditions and privacy notice. You should never be required to provide bank account details. If you are, please email us.