Service Delivery Manager - Leading Security Business

6 days left

Recruiter
Anonymous
Location
Gateshead
Salary
27000.00 - 31000.00 GBP Annual + Plus Benefits
Posted
23 Nov 2018
Closes
21 Dec 2018
Contract Type
Permanent
Hours
Full Time
Service Delivery Manager - Leading Security Business
Field Based (covering the North-East)

About Us

Securitas are an internationally successful protective services and security provider. By combining cutting-edge technology with world-class security intelligence, our global network of experts cover every security risk.

With roots dating back to the 1930s, we've seen - and been a part of - ground-breaking changes within the security industry. We have big plans for our future and, as such, are looking for a Service Delivery Manager to join our teams across the North-East.

The Benefits

- Salary of GBP27,000 - GBP31,000 per annum
- Car allowance or company car
- Discounts at high street stores
- 5.6 weeks' holiday

If you have an SIA licence and great customer service skills, this is a fantastic opportunity to support an international company's ongoing success.

We believe that our employees' integrity, dedication and desire to serve are what makes our business an international success. As such, we recognise every act of heroism (big and small) and support employees' growth and development.

Your Role

As the Service Delivery Manager, you will enthusiastically deliver services to customers throughout the North-East through effective personnel planning, employee engagement and retention and driving client and company standards.

You'll proactively manage staffing levels and ensure that Protective Services Officers remain engaged in their roles and customer SLAs are achieved.

Specifically, you will:

- Allocate resources in-line with statutory and company standards
- Ensure that all sites within your area are appropriately staffed
- Manage recruitment activities within your area
- Ensure that employees have the training they need to deliver a first-class service
- Carry out quality assurance checks and site audits
- Make sure that assignment instructions, site documentation and risk assessments are up-to-date
- Help to retain customers by maintaining excellent levels of service

About You

To be considered, you will need:

- Customer service experience
- An SIA licence
- A good standard of IT literacy

Experience of working in security, portfolio management or risk management would be beneficial. Previous IOSH training/experience would also be an advantage, as would a full, clean driving licence.

The closing date for applications is the 13th December 2018.

To apply for the role of Service Delivery Manager, please apply via the button shown.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Additional Keywords: Service Delivery Manager, Operations Manager, Customer Service Manager, Security Operations Manager, Operations Supervisor, Site Operations Supervisor, Security Supervisor, Customer Service Team Leader, Customer Support Manager, Protective Services Manager.

Working hours: Full time

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