Sales Order Processor / Export Administrator / Customer Service

Cardiff, Wales
£20000 - £22500 per annum + bonus + benefits
23 Nov 2018
21 Dec 2018
Bluetown Online
Contract Type
Full Time

Job Title: Sales Order Processor / Export Administrator

Location: Nantgarw, Cardiff

Salary: £22,500 plus bonus and benefits

Position: Full Time, Permanent (09:00 to 17:00 Mon-Fri)

Closing Date: 09:00am Monday 10th December 2018

The company is a customised enzyme discovery, development and manufacturing company based in the UK, with a subsidiary in Illinois, USA. They work with their customers, many of which are the top blue chip food companies, to provide unique enzyme solutions that will help them solve process problems, valorise waste, facilitate a biochemical reaction or deliver competitive advantage through using a unique product.

Due to their on-going commitment to expanding their product portfolio which is central to accelerating their growth, they have an opportunity for a Sales Order Processor/ Export Administrator who will have an integral role within the Customer Service, Sales and Marketing team.

Role Overview:

You will be processing customers' sales orders accurately using their Sage 200 system so being meticulous with attention to detail is essential to becoming successful in this role. You will prepare export documentation (Defra, EUR1, Certificate of Origin) from point of order and liaise with the operations team to ensure customer orders arrive on time all around the world.

The Candidate:

You must possess excellent administrative skills along with the ability to multi-task without getting flustered, plan and organise your work systematically and methodically. You will not be afraid to pick up the phone and talk to our customers and demonstrate a natural ability to communicate and develop strong relationships with their global customers in a helpful and enthusiastic way.

Using your initiative and can-do attitude, you will respond to incoming customer enquiries, be responsible for telephoning their existing customers for their sales forecast, handling customer complaints and driving these through to successful resolution that will exceed customers' expectations.

GCSEs including English and Maths above Grade C or equivalent along with experience in logistics is essential and having either a Customer Service or Business Administration qualification would be advantageous.

If you are someone who is looking for an opportunity to become a specialist within a Customer Service team, loves talking to customers and is motivated to succeed in this challenging role, they would love to hear from you.

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience of: Order Processor, Technical Order Processor, Order Administrator, Order Handler, Order Support, Order Co-ordinator, Order Execution Specialist, Order Fulfilment Co-ordinator, Office Assistant, Operations Assistant, Office Administrator, Business Administrator and Support Administrator may also be considered for this role.

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