Administrative Office Manager
- Recruiter
- Recruitment Genius
- Location
- Telford, Shropshire, England
- Salary
- £18000 - £20000 per annum
- Posted
- 23 Nov 2018
- Closes
- 21 Dec 2018
- Ref
- 00089479
- Contact
- Recruitment Genius Ltd
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
Office Manager for busy accountancy practice.
Develop and implement effective administrative systems, procedures and protocols, process mapping and database management using recommended systems.
Provide day to day administration support to the principals including follow up from potential client meetings through to the successful on-boarding of new clients
MAIN RESPONSIBILITIES:
- Monitor and promote high work standards throughout the team. Manage and develop their approach, policies, and systems to continually improve the quality and efficiency of the office. (This includes data protection /GDPR regulations, including management of client paper and electronic records, archiving and disposal of confidential material)
- Assist the team with workflow management to include correspondence with clients and any public authorities e. HM Revenue and Customs, management of client deadlines and ensuring clients expectations are met at the right price.
- Maintain the practice accounting records including banking of cheques, entering receipts into system, data entry onto Quickbooks and monthly reconciliation of the practice bank accounts. Responsibility for billing and collections
- Responsibility for credit control
- Oversee the smooth running of the office environment including dealing with incoming and outgoing calls. Meet and greet clients
- Oversee day to day requirements of the office such as stationery, insurance, purchasing of office equipment, general consumables and supplies
- Assist the team with aspects of customer care, reception duties, call handling and screening. Follow up on phone calls and contacts as appropriate
- Deal with incoming post and distribution amongst the team, and supervise outgoing post
- Arrange office events, training and lunches
Dimensions/territory/scope/scale indicators
Staff:
Line manage two members of staff involved in bookkeeping and general accounts including monitoring holiday and sickness.
Systems:
- Manage and maintain the practice time ledger and track staff holidays.
- Manage the health and safety as well as fire regulations within the office
- Main contact for the company's outsourced IT provider.
Key skills and behaviours
- Problem solving skills, good decision-making abilities, integrity, resourcefulness, creativity, assertiveness, flexibility, time management skills and the ability to cope with pressure.
- A pro-active outlook and ability to use their own initiative, tempered by the requirement to work in a team. Ability to prioritise activities.
- Strong organizational skills, Effective interpersonal skills.
This Job Description does not represent a finite list of duties and you may be called upon to undertake further duties or additional duties not already mentioned but in accordance with your post as Office Manager. This Job Description does not represent a contract of employment.
Develop and implement effective administrative systems, procedures and protocols, process mapping and database management using recommended systems.
Provide day to day administration support to the principals including follow up from potential client meetings through to the successful on-boarding of new clients
MAIN RESPONSIBILITIES:
- Monitor and promote high work standards throughout the team. Manage and develop their approach, policies, and systems to continually improve the quality and efficiency of the office. (This includes data protection /GDPR regulations, including management of client paper and electronic records, archiving and disposal of confidential material)
- Assist the team with workflow management to include correspondence with clients and any public authorities e. HM Revenue and Customs, management of client deadlines and ensuring clients expectations are met at the right price.
- Maintain the practice accounting records including banking of cheques, entering receipts into system, data entry onto Quickbooks and monthly reconciliation of the practice bank accounts. Responsibility for billing and collections
- Responsibility for credit control
- Oversee the smooth running of the office environment including dealing with incoming and outgoing calls. Meet and greet clients
- Oversee day to day requirements of the office such as stationery, insurance, purchasing of office equipment, general consumables and supplies
- Assist the team with aspects of customer care, reception duties, call handling and screening. Follow up on phone calls and contacts as appropriate
- Deal with incoming post and distribution amongst the team, and supervise outgoing post
- Arrange office events, training and lunches
Dimensions/territory/scope/scale indicators
Staff:
Line manage two members of staff involved in bookkeeping and general accounts including monitoring holiday and sickness.
Systems:
- Manage and maintain the practice time ledger and track staff holidays.
- Manage the health and safety as well as fire regulations within the office
- Main contact for the company's outsourced IT provider.
Key skills and behaviours
- Problem solving skills, good decision-making abilities, integrity, resourcefulness, creativity, assertiveness, flexibility, time management skills and the ability to cope with pressure.
- A pro-active outlook and ability to use their own initiative, tempered by the requirement to work in a team. Ability to prioritise activities.
- Strong organizational skills, Effective interpersonal skills.
This Job Description does not represent a finite list of duties and you may be called upon to undertake further duties or additional duties not already mentioned but in accordance with your post as Office Manager. This Job Description does not represent a contract of employment.