Customer Service Administrator
- Recruiter
- BSW HEATING
- Location
- Kenley (City/Town), London (Greater)
- Salary
- £19,125
- Posted
- 23 Nov 2018
- Closes
- 21 Dec 2018
- Ref
- 225591852
- Contract Type
- Contract
- Hours
- Full Time
Customer Service Administrator
Location: Kenley
Company: BSW Heating Ltd
Contract: Fixed term Up To 26.04.19
Hours: 42.5 Hours Per Week Average
Salary: £19,125
Shift: Alternating 08:00 – 17:00 / 08:00 – 18:00 Monday To Friday
Start Date: Immediate.
Overall Purpose:
To handle incoming calls with a high level of customer service, allocating and scheduling engineers as necessary. Also, to be productive by maintaining a good level of incoming and outgoing calls.
Key Responsibilities:
- To promptly answer calls in an enthusiastic, courteous and efficient manner.
- To book or reschedule appointments by way of allocating the correct engineer.
- To identify the customer’s requirements and attend to these, or divert the call to the correct person.
- Resolve queries where possible.
- Be clear in communicating information to both customers and staff.
- Be positive as part of being a team member.
- Maintain a smart appearance that adheres to company standards.
- Keep a good level of attendance and time-keeping.
- Assist with other admin duties, as requested, between calls.
Key Attributes:
- Good standard of keyboard skills and basic knowledge of Windows software, especially Outlook.
- A positive attitude to work.
- Presentable in appearance.
- Highly motivated and enthusiastic.
- Excellent customer service and communication skills.
- Proven customer experience.