Sales Advisor - Renewals and Retentions

Sales Advisor – Retentions & Renewals

Bradley Stoke, South Gloucestershire, North Bristol

£22,000 - £24,260 basic salary (Potential £31,000 including 30% performance related bonus based upon achievement of KPI’s)

Do you want to represent one of the UK’s best known and respected brands?

Are you self-motivated and focussed to achieve performance targets?

Are you tenacious with a passion for sales and customer service?

Our Sales Advisors are exactly that and we want you to Join the Club, if you are too.

The purpose of this role is to take calls from RAC members, with the aim of gaining or renewing their business by promoting product features and the great benefits of being an RAC member. Sometimes people may be expressing their wish to leave, so it’s down to you to quickly and effectively reaffirm all the reasons why they chose RAC to begin with and how they will benefit from remaining with us.

Your contact will guarantee a good outcome for both our members and the RAC.

Where the member still feels that they want to cancel, you will have the ability to discuss suitable alternative options available to you, to ensure we retain the member.

It takes a lot of rapport building and sometimes objection handling to ensure the right outcome for the customer and the business, so to be successful in this role you need to be:

• Consistently positive, resilient and engaging

• Empathetic and able to build rapport quickly

• Determined to continuously deliver and succeed

• Level headed with a mature mind set

• Enthusiastic, with energy and drive

RAC offer a first class, comprehensive training programme with a dedicated Training team, Managers and Coaches all working together to enhance your skills and behaviours to ensure you become a successful Sales Advisor.

Great candidates for this role will demonstrate the following:

• Experience in customer service / sales - either within or outside of the contact centre environment including retail

• A proven track record of achieving performance KPI’s

• Feeling comfortable with objection handling

• Outgoing, tenacious, positive and self-motivated

• Ability to understand constraints of selling within a regulated environment

• Excellent rapport building skills

• PC literate, with good numeracy and literacy skills

What’s in it for me? We’ll reward your hard work with a great package to match.

• Year 1 -£31,000 potential earnings including performance bonus based on KPIs

• Ability to progress through our career development framework with associated salary increase

• Excellent training, comprehensive process/product/sales training and coaching support before going into the live call environment

• Immediate start dates available

• Free uniform

• 31 days holiday

• Free onsite parking

• On site staff canteen

• Free RAC membership

• Flexible benefits package for you to tailor

• A range of shift patterns available

So, what are you waiting for?

Come and join a great team that is full of brilliant people who are passionate about delivering excellent service to our valued customers.

Apply now!