Technical Support Manager
Technical Support Manager, Window & Door fitting and after sales
Green Building Store
£24,603 (£11.83/hour x 40 hours)
1 year maternity cover
To plan and coordinate of timber window and door fitting across the UK and manage associated snagging after sales care. Multi-project management role involving empathetic customer liaison to deliver supportive customer service along with the associated coordination of staff and resources.
Green Building Store is a small company committed to delivering energy efficient products enabling customers to improve the energy performance of their houses. Our USPs are technical knowledge and customer care.
Snagging and Customer After-Care
To record and respond to contact from customers about snagging issues and to coordinate the necessary interventions, in terms of both staff and the associated logistical resources. This role requires an appreciation of the technical problems, prioritization and often complex scheduling of visits across the country.
Green Building Store has been selling windows and doors for 20 years and seeks to support past customers with problems that arise, whether they need to be charged, are covered by our 10 year guarantee or just need advice to resolve them themselves.
To schedule window and door fitting with customers, managing our team of joiners and ensuring they have the logistics in place to facilitate their work around the country. Supporting the team is part of this role.
Both aspects of this role require strong communications skills both verbal and written, project management and technical aptitude and or building / joinery experience. They also need good computer literacy, for email activity, spreadsheet planning and associated media communication.
Benefits include 28 days holiday entitlement, including 8 Public Holidays, with an option of an additional week in lieu of a pay.
Applications by 10 December; interviews proposed for 13 December.
For information on how to apply and selection criteria see Green Building Store Job Vacancies