Contact Centre Team Member - Financial Services

Contact Centre Team Member - Financial Services
£26,178
Croydon
 
Our client is looking for an enthusiastic Contact Centre Team Member to join their award winning team in Croydon.

Their Contact Centre is at the heart of what they do, offering excellent customer service to the members who call in to speak to them. This is an exciting opportunity for an experienced customer service professional to join an organisation that values and respects their members and always has service at the forefront of everything they do.

Every member will have a different query, meaning this is a varied role which will give you not only the opportunity to help their members through what can be confusing, difficult or challenging times, but a feeling that you are really making a difference. This also means there are no scripted calls, therefore, it’s essential that you are able to show empathy, have a calm, professional communication style and are naturally adept at explaining complex issues in a clear and engaging way.

Recent customer service experience is essential for this role and they’re especially keen to hear from those candidates who have either worked in a Contact Centre or where speaking to customers over the phone has been an important part of their role. Experience of working in the financial services industry would also be of particular interest, but is not essential, as full training will be provided by our dedicated team of professional trainers. You will need to thrive in an environment that requires absolute dedication to the member and whilst they make it clear this is not a sales role, they do have clear service levels that need to be met.

Sound like you? Apply now.
  
Perks of the job

In return for your skills, experience and commitment they’ll provide expert training and coaching to get you ready for a challenging role in a dynamic business. They invest in progression and you’ll get the support and encouragement you need to develop your career in a vibrant environment. And of course, you’ll also get a competitive rewards package.

Our client is a Disability Confident Employer.  If you have a disability and meet the essential criteria for this role you will be guaranteed an interview.

They are an equal opportunities employer and welcome applications from all sections of the community.
No agencies please.