Council Tax Officer
Council Tax Officer
Our client is currently seeking a Council Tax Officer to join their team on a temporary basis. This role presents a great opportunity for an effective, efficient customer service driven individual to join this busy team.
The Role: This will be a varied Council Tax Officer role, responsibilities will include but not be limited to;
- Administering, collecting and recovering Council Tax, Business Rates, Business Improvement District Levy and Housing Benefit Overpayments promptly
- Ensure compliance with relevant legislation by instigating action for non-payment
- Interpret and apply legislation to determine and apply decisions in respect of liabilities, exemptions, discounts and other reliefs in accordance with law and policy.
- Ensure processes are actioned accurately with agreed timescales, thus contributing to the teams processing targets.
- Undertake all telephone, face to face and other enquiries as required, ensuring advice is accurate and clear to ensure excellent customer satisfaction
- Liaise with Visiting Officers in relation to the establishment of liabilities, discounts, reliefs and other enquiries.
Candidate Specification: For this position we are seeking applications from candidates with;
- GCSE A to C level or equivalent including Mathematics and English or equivalent work-related experience
- A professional qualification from the IRRV or similar is desirable or evidence of continued professional development
- Excellent customer service skills
- Ability to travel as part of the role throughout the county and that you can do this in order to fulfil the obligations of the role.
- Excellent telephone manner
- IT literate, Word, Excel etc
- Experience in a public facing role, demonstrating excellent communication and interpersonal skills.
- Ability to manage and prioritise your own workload in a pressurized, target driven organisation.
If you believe you would be a suitable candidate for this position, and you are actively seeking a temporary contract, please submit your CV today.
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