Sales Team Manager
Sales Team Manager Nuneaton GBP35,000
We have an exciting opportunity for a Sales Team Manager to join a high growth online retailer to manage and run an inbound/outbound call centre with approx 10 team lead reports. The role involves maintaining a strong relationship with the key business stakeholders, day2day operational running of the contact centre and ownership of a continuous improvement plan.
Key Responsibilities:
Maximising sales and service performance through leading and motivating your team to deliver a high quality customer experience
Exceeding sales and service targets
Ensuring that the department effectively handles sales enquiries through training
Implementing and controlling appropriate systems for the efficient running of the business yet always seeking improvements
Conducting regular reviews with your managers
Reporting and MI
Assisting in operational audits
People Management - direct team and internal stakeholders
Delivering financial budgets and forecasts
Achieving customer SLA's within the call centre
Managing staff retention and attrition
Delivering employee engagement
Experience:
Demonstrate proven experience in call centre/operations management and exceeding business targets.
Show you have a proven track record of maximising sales & retention opportunities within customer service environments.
Fluent in management reporting and statistical analysis including KPI',s quality, performance management and compliance.
A highly competent people manager who can engage, retain and inspire your team.
Able to communicate the vision of the business and objectives to the staff, clients and senior management.
If this sounds like a role for you please get in touch with Linzi Jenns - or apply here
We have an exciting opportunity for a Sales Team Manager to join a high growth online retailer to manage and run an inbound/outbound call centre with approx 10 team lead reports. The role involves maintaining a strong relationship with the key business stakeholders, day2day operational running of the contact centre and ownership of a continuous improvement plan.
Key Responsibilities:
Maximising sales and service performance through leading and motivating your team to deliver a high quality customer experience
Exceeding sales and service targets
Ensuring that the department effectively handles sales enquiries through training
Implementing and controlling appropriate systems for the efficient running of the business yet always seeking improvements
Conducting regular reviews with your managers
Reporting and MI
Assisting in operational audits
People Management - direct team and internal stakeholders
Delivering financial budgets and forecasts
Achieving customer SLA's within the call centre
Managing staff retention and attrition
Delivering employee engagement
Experience:
Demonstrate proven experience in call centre/operations management and exceeding business targets.
Show you have a proven track record of maximising sales & retention opportunities within customer service environments.
Fluent in management reporting and statistical analysis including KPI',s quality, performance management and compliance.
A highly competent people manager who can engage, retain and inspire your team.
Able to communicate the vision of the business and objectives to the staff, clients and senior management.
If this sounds like a role for you please get in touch with Linzi Jenns - or apply here