Rating Review Officer

CQC is an independent regulator of health and social care in England. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve. We monitor, inspect and regulate services to ensure they meet fundamental standards of quality and safety and we publish what we find to help people choose care. CQC is committed to and supports the values that underpin the very foundation of who we are:

• Excellence - Being a high-performing organization
• Caring - Treating everyone with dignity and respect
• Integrity - Doing the right thing
• Teamwork - Learning from each other to be the best we can

CQC is dedicated to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from discrimination.

CQC additionally offer an excellent benefits package of 27+ days annual leave (increasing with years of service) and bank holidays, NHS pension scheme, NHS fleet hire, cycle scheme, childcare vouchers, employee support package and an employee discount scheme.

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About the role

Our Rating Review Team is responsible for investigating challenges received from health and social care providers about the performance ratings we have awarded them following an inspection.

As a key member of the team, reporting to a Senior Rating Review Officer, you will be responsible for undertaking case management duties and the progression of requests for a review of ratings. Your duties will include: considering key issues and findings, the preparation of case summaries, and drafting final outcome letters.

You will also be accountable for providing administrative support (such as tracking cases, reporting, maintaining audit trails) throughout the lifecycle of a request for review, providing constructive feedback to stakeholders, and presenting at team engagement events.

About you

Educated to degree-level or with relevant experience in a comparable role, you will have exceptional organisational and communication skills and the ability to work independently and proactively to manage your own workload.

You will have excellent time management skills and be able to demonstrate the ability to manage a large caseload ensuring all reviews are completed on time and to a high standard.

The role would ideally suit an experienced case work officer or those working in legal, governance, quality assurance or audit roles with an aptitude for investigation and analysis, or others with a proven ability to display similar skills.

Closing date: 16th December 2018
Interview Date: Wednesday 9th & Thursday 10th January 2019

External Candidate Information

• Please provide referee details for a full 3 year employment history on your application along with relevant information to support any gaps in employment, we will not approach your referees without your prior consent.
• Unfortunately, due to the high volume of applications being received across all of our vacancies, we are unable to provide individual feedback at application stage.
• We must also inform you that, in line with the majority of government organisations, we do not pay travelling expenses for interviewees.