Operation Executive
- Recruiter
- Brook Street
- Location
- Leyland, Lancashire, England
- Salary
- £17000 - £19000 per annum
- Posted
- 19 Nov 2018
- Closes
- 30 Nov 2018
- Ref
- PRE/205506
- Contact
- Stephy
- Sectors
- Customer Service & Call Centre, Call Centre - Inbound, Customer Service Advisor, Customer Service Manager
- Contract Type
- Permanent
- Hours
- Full Time
Main roles and responsibilities:
-Conversing with customer regarding their transport order, dealing with European transport supplier, sub-contractors and drivers to ensure the on-time collections and delivery of good.
-Liaising with internal customer service/sales team and management to ensure full understanding of consignment requirements, responding to client requests for quotes and booking transport as and when required as backup to the main sales team.
-Liaising with transport providers and their drivers to receive regular updates for on-going freight movements throughout Europe. You will continually check all freight is on schedule by using phone, email and messaging apps as well as GPS trackers to monitor vehicle locations and estimated collection/delivery times while also pro-actively checking road-traffic and ferry crossing conditions to anticipate delays.
-Checking that details such as loaded quantities, weights and part numbers match our Customer orders and resolving any discrepancies by liaising between Customers, Suppliers and Shippers.
-Accurately update the in-house transport IT system for each consignment paying particular attention to load-specific requirements. Sending regular updates to Customers.
-Responding to any customer order changes to ongoing jobs by liaising with Customers and suppliers and updating IT systems accordingly.
-Maintaining Supplier and shipper details within the database.
-Using your Customer Service skills to build and maintain relationships with new and existing clients, by telephone and email. Understanding individual Client`s requirements for transit updates and affecting such updates.
-Comprehensive handover of information to team members at end of shift. Escalating problems to management.
-Cover for absence in other shifts and roles (after training) when required by the business.
Key requirements
" Accurate and attention to details
" Excellent communication skill
" Excellent telephone skill and written skill
" Flexibility
Please contact Stephy on or ring 01772252111