Client Relationship Manager

Client Relationship Manager 
Birmingham, West Midlands 

The Company 

Our client is recruiting on behalf of a specialist provider of payment solutions and the leading provider of early payment programmes. 

With ambitious expansion plans on the horizon, they are now looking for a Client Relationship Manager to join their team in Birmingham and oversee a portfolio of key client accounts. 

Your Rewards 

- £45,000 - £60,000 DOE
- Bonus (after six months’ service) 
- Health insurance 
- Life assurance 
- 25 days’ holiday 

This is an outstanding opportunity for a service or project management professional from a finance or procurement background to take on a new challenge with a world-leader in early payment solutions. 

You will discover early payment solutions that are way ahead of the competition, engaged teams of experts and a wealth of opportunities to ensure that you thrive. It’s a growing company and so for those with ambition and skill, there will be plenty of chance to develop and take on further responsibility within the company. 

What’s more, you’ll find an amazing working environment in the heart of Birmingham with modern, trendy offices with a London vibe.

Your Role 

As a Client Relationship Manager, you will be tasked with managing client accounts and ensuring services are delivered in-line with SLAs and expectations. 

You will play a part in every aspect of client management, acting as their point of contact, building robust relationships and implementing the client account and stakeholder management plans. 

Your role will also involve: 

- Resolving clients queries and concerns 
- Managing escalations and complaints 
- Forecasting client earnings and reporting on the delivery against plans 
- Identifying areas of improvement and delivering service improvement plans 
- Capturing, logging, tracking and chasing client-related actions 
- Representing clients during internal meetings 
- Providing feedback to clients regarding support issues or process failures 

About You 

To be considered as a Client Relationship Manager, you will need: 

- At least three years’ experience of client facing delivery in either a service management or project management capacity 
- Previous experience in finance or procurement 
- Project experience and an understanding of the project lifecycle 

Experience with ERP systems such as SAP, Oracle and Agresso, would be beneficial to your application. Experience of working with multiple stakeholders across multiple organisations would also be an advantage. 

Other organisations may call this role Client Relationship Manager, CRM, Service Manager, Account Manager, Key Account Manager, Client Account Manager, Customer Account Manager, or Client Service Manager. 

Webrecruit, our clients and the organisations we advertise on behalf of are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. 

So, if you are looking for your next big career move as a Client Relationship Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.