Repair Engineer
- Recruiter
- Anonymous
- Location
- Newark
- Salary
- Competitive
- Posted
- 18 Nov 2018
- Closes
- 28 Nov 2018
- Sectors
- Engineering
- Contract Type
- Permanent
- Hours
- Full Time
DESCRIPTION
Newark
Permanent
Full Time
We're a nation of tech lovers. And when your tech goes wrong, life invariably goes wrong. But not when we are around! Join Team Knowhow and, with your "super helpful" service, you will use your expertise to help us keep all the important technology in customers' lives working. So what does it take to be part of our team of experts? Like us, you'll have a passion for making customers smile by being super helpful, coupled with a drive to never stop learning, your actions will reflect these behaviors. With your keen eye for detail, team spirit and can-do attitude, you'll go the extra mile to show customers and colleagues just how much you care.
Our Apple Repair team is at the heart of our Repair Centre. Our expert team repairs the latest Apple handsets, working closely with the manufacturer and third parties to keep us at the top of our game for all our customers!As a Specialist you'll support, mentor and coach the team. We can't wait for you to join us!
Responsibilities:
• Supporting the First Line Manager in monitoring and delivering effective performance management across the team.
• Liaising with the Specialist Product Researchers to understand role and provide cover where needed.
• Supporting management by monitoring the workflow and re-allocating the repair tasks where required; optimising productivity levels within the business.
• Ensuring that resources are allocated and utilised effectively to complete agreed tasks to the expected time scales.
• Adhering to targets and a predetermined quality standard to all repairs.
• Practicing Electro Static Discharge awareness in order to prevent accidental damage to product.
• Communicating effectively with colleagues.
• Liaising with the management team to help identify training needs so that the management can plan for delivery.
Skills/Experience:
• Full Apple accreditation (ACIT).
• Competent in the use of diagnostic and test equipment to an expert standard.
• Experience in modular / component repair to an expert standard.
• Experience of coaching and mentoring a team.
• Excellent ability to share knowledge and escalate issues through effective communication with colleagues at all levels. Dixons Carphone is Europe's number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people's expertise to reach out and help new customers. What's more - we're exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service. It's an exciting time to join us and find yourself a place in our growing success story, apply now
Newark
Permanent
Full Time
We're a nation of tech lovers. And when your tech goes wrong, life invariably goes wrong. But not when we are around! Join Team Knowhow and, with your "super helpful" service, you will use your expertise to help us keep all the important technology in customers' lives working. So what does it take to be part of our team of experts? Like us, you'll have a passion for making customers smile by being super helpful, coupled with a drive to never stop learning, your actions will reflect these behaviors. With your keen eye for detail, team spirit and can-do attitude, you'll go the extra mile to show customers and colleagues just how much you care.
Our Apple Repair team is at the heart of our Repair Centre. Our expert team repairs the latest Apple handsets, working closely with the manufacturer and third parties to keep us at the top of our game for all our customers!As a Specialist you'll support, mentor and coach the team. We can't wait for you to join us!
Responsibilities:
• Supporting the First Line Manager in monitoring and delivering effective performance management across the team.
• Liaising with the Specialist Product Researchers to understand role and provide cover where needed.
• Supporting management by monitoring the workflow and re-allocating the repair tasks where required; optimising productivity levels within the business.
• Ensuring that resources are allocated and utilised effectively to complete agreed tasks to the expected time scales.
• Adhering to targets and a predetermined quality standard to all repairs.
• Practicing Electro Static Discharge awareness in order to prevent accidental damage to product.
• Communicating effectively with colleagues.
• Liaising with the management team to help identify training needs so that the management can plan for delivery.
Skills/Experience:
• Full Apple accreditation (ACIT).
• Competent in the use of diagnostic and test equipment to an expert standard.
• Experience in modular / component repair to an expert standard.
• Experience of coaching and mentoring a team.
• Excellent ability to share knowledge and escalate issues through effective communication with colleagues at all levels. Dixons Carphone is Europe's number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people's expertise to reach out and help new customers. What's more - we're exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service. It's an exciting time to join us and find yourself a place in our growing success story, apply now