Resource Manager

The Role

We are looking for a proactive and adaptable Resource Manager to run the Resource Management function within a team in our London office.

Resource Management has recently been established across our London office. Resource Management forms part of NRF Transform , our global change and innovation program.

We are looking for a permanent Resource Manager to join the growing Resource Management function.

This is an exciting opportunity for a Resource Management professional to bring their experience and expertise, and apply it within a new sector, in a firm where the function is rapidly growing.

The role includes but is not limited to:

Act as a trusted advisor to the Partner group in a team, by understanding client requirements and the wider needs of the business, in order to facilitate effective resourcing decisions
Optimise the allocation of work and the deployment of staff based on projected workflows, utilisation and individuals preferences and development goals
Work closely with our pricing and legal project management teams
Identify and implement appropriate solutions to alleviate high / low utilisation, increasing mobility and agility across the team

Support the firm with the introduction of a bespoke Resource Management tool, and managing the business requirements and the implementation process
Oversee analysis of business forecasting e.g. chargeable hours, utilisation, and proactively drive resourcing decisions and positive behaviours

Challenge requests and deal with potential resource escalations, making decisions on conflicting demands, as required
Support the internal Fee Earner recruitment process by advising on skill gaps and utilisation trends.
Understand and maintain knowledge of individual skills, development needs, experiences and personal / professional aspirations and apply this knowledge in resourcing decisions
Support the performance and counselling process within the business, including management of high and low performers, working closely with HR and practice management
Attend regular operational management meetings, providing management support
Provide forecast and actual utilisation and availability reports and other management information, as required
Proactive management of the current work allocation tools, ensuring they are maintained and accurate
Monitor chargeable hours by individual / grade / office and highlight potential shortfalls / over-utilisation to the practice group and business management

Skills and Experience Required

The ideal candidate will have proven experience within a management role in resourcing, and an operational, HR or recruitment background, and ideally have experience of working in a professional services environment. They will:

have the ability to work under pressure, to tight deadlines, and to communicate competing demands effectively;
be well organised with good time management skills;
be confident and resilient to deal with challenges from people within the business, with good interpersonal skills and able to consult with a wide range of people at different levels;
be able to build strong working relationships with both the partner group and lawyers in order to understand their requirements by being well integrated within the department and a trusted advisor;
be able to exercise good judgement, knowing when to flag issues and when to deal with independently

At Norton Rose Fulbright we welcome receiving direct candidate applications via our careers page.

If you would like to ask any specific questions beforehand, please contact Kirran Gill at

NO AGENCIES PLEASE