Field Service Engineer

The client is based on the Cambridgeshire/Suffolk/Essex borders are seeking to employ a Field Support Engineer to assist their customers to install, configure electronic sensor equipment and the software system and trained the staff in its use. You will need to have (or be able to apply for Security Clearance) to apply for this post.The job will involve travel to a variety of countries and interaction with a wide variety of customers (both in the military and commercial security environment). This is a technical role in which you will gain a deep understanding of the capabilities of the system and you will become an expert in the installation and operation of range of products. The role of the Field Support Engineer will be to provide support to customers to ensure effective installation and operation of the systems. This will entail working as part of a small team and with customers throughout the sales process with a wide variety of functions including, but not limited to: Support to the development team when necessary by providing equipment and scenarios to trial and test new features. Support to the sales and marketing team in providing high quality demonstrations of the equipment to customers at home and abroad. Support in a customer's design process by providing up-to-date technical information on the system (and associated equipment) and the provision of analytical support using radio propagation software. Where necessary this may include site visits for planning purposes. Support to customers during installation, commissioning and testing of equipment. -This can include troubleshooting with the customer, it can include site visits and it can include remote internet access. Providing training at any stage of the process, but most frequently to the end-user%3B the operators. Provide vital feedback to the development team and marketing team about our products and services. This will include updating equipment and operating manuals and handbooks. Everything you do contributes to effective operation of the system, excellent customer satisfaction and possible further sales. You can expect to be travelling for periods ranging from a couple of days to 2 weeks or occasionally longer. We will expect you to demonstrate that you have: Experience of complex system design and debugging. Strong people skills and evidence of working directly with customers. Good technical, analytic and troubleshooting skills. An ability to document your work accurately and clearly. Good spoken and written English language skills and an appreciation that much of your customer interaction will be with people working in their second language and with cultural differences. A clean UK driving licence and be free and willing to travel internationally The following attributes will be seen as a benefit: Experience of key technologies%3B radar, thermal imaging cameras, wireless communication systems. Experience providing technical training or willingness to undertake an appropriate course (eg PTTLS). Experience of developing small scale software solutions using a programming language. Use of standard PC based office software. Ability to conduct safety case analysis to ensure safe working