Stockbroking customer service assistant

Are you driven to provide great customer service? Are you keen to work with a tier one bank? Are you flexible, friendly, welcoming? If so continue reading and apply today!

Our client is looking for someone to deliver first class customer service over the telephone by assisting new and existing clients in buying or selling shares and registering new accounts, accurately and in accordance with procedures.

PRINCIPAL ACCOUNTABILITIES & KEY TASKS

• Provide first class customer service at all times, whilst handling incoming telephone calls from clients instructing to buy/sell shares or register a new share dealing account.
• Ensure all transactions are accurately recorded in accordance with internal procedures and regulatory environment.
• Have a good understanding of their products and services to assist in the resolution of customer enquiries.
• To keep up to date from relevant information sources.
• To recognise critical points where a customer's business may be won or lost and take appropriate action.
• Be a true advocate of team values by promoting and reinforcing them in everything you do.
• Present a professional, friendly and informed first point of contact, ensuring a welcoming and efficient service is provided to customers.
• Demonstrate strong skills in sales and/or service.
• Outbound call customers to engage economic activity on accounts.
• Record all customer complaints received in line with the Group Complaints Handling Policy and resolve any complaint which can be dealt with by close of business next working day.
• Escalate immediately, all complaints which cannot be resolved by close of business next working day. Ensuring all complaints dealt with lead to a fair outcome for the customer.

KNOWLEDGE, EXPERIENCE & SKILLS NEEDED SKILLS

• A positive approach to Customer Service is essential.
• Strong communication skills.
• Has an excellent telephone manner.
• Maintains a positive outlook with a desire to succeed.
• Flexible and adaptable to changing demands.