Spa Reservations and Sales Specialist

Mawgan Porth, Newquay
£8.10 per hour / £8.50 after probation
16 Nov 2018
14 Dec 2018
Contract Type

Spa Reservations and Sales Specialist

Every phone call an opportunity. Your space and autonomy to be a master behind the operation. You will manage the diary (we call it Tetris), we will coach you to maximise bookings and this will help to create a strong foundation for our sustainable spa.

Using language carefully, enticing guests with the spa story in a short space of time; starting the relationship on the right foot, ready for the seamless and nurturing experience you will sell to them. We will help you hone your keen eye for detail which, in turn, will assist you to create reports and help with our website accuracy.

Think you’ve got it?

  • similar experience with customer service, client bookings and diary management
  • excellent and personalised guest care and communication skills and a responsive attitude to customer and team feedback
  • strong computer literacy to operate the booking software
  • an understanding of a spa guest journey and how to create a seamless experience
  • driven, pro-active approach to work and sales
  • an awareness of holistic therapies
  • enthusiasm to take up opportunities
  • reliable, honest, genuine and authentic
  • intuitive, empathetic and flexible
  • positive telephone manner and a desire to go above and beyond for guests, also reflected within email language
  • a passion for caring about the environment

We offer:

  • £8.10 per hour / £8.50 after probation
  • 10% uncapped commission on retail sales
  • Permanent contract
  • Option to work over 4 or 5 days including weekends and evenings
  • Rota scheduled 4 weeks in advance to help plan your life activities
  • 28 days paid holiday per year (pro rata if 4 day contract)
  • Hotel tips
  • Free meals while on duty
  • Discounts on hotel services and products
  • Training and coaching alongside your work to help you develop
  • Learning opportunities and career progression possibilities
  • A large, welcoming and interesting team to support you and a beautiful working environment
  • Free use of leisure facilities
  • Healthcare scheme

Wish you were here? Please apply via the link confirming that you are eligible to live and work in the U.K.
Direct applications only.

Closing Date: Sunday 25 November 2018
Shortlisted applicants will need to attend a Selection Day on Wednesday 5th December

As one team we take responsibility for reducing the negative impacts our actions and activities have on the environment and our local community; something we feel is right and is our way of life.