Bookings Coordinator / Office Administrator / Business Admin

Job title: Bookings Co-Ordinator

Location: Clapham, London

Salary: £21,000 - 27,000 (dependant on experience)

Job Type: Full Time, Permanent

As a Bookings Co-Ordinator, you will support the company operations by organising and co-ordinating all Quote and Job requests. Ensure the bookings are organized effectively and efficiently. You will also handle a wide range of telephone calls and emails.

You will deliver exceptional customer service and support the Maintenance team.

Key Tasks & Responsibilities:

• Booking in all Quote Requests and Job Requests (via email and phone) on the same day they are received
• Order parts for Jobs needed and deal with returns in a timely manner
• Thorough knowledge of the Engineers skills and trades to increase productivity in bookings and minimise re-calls
• Ensuring that the descriptions are user friendly and cover all points to enable the Engineers to have the best information possible for Quotes/Jobs
• Ensure Quotes/Jobs are booked in the same area, to save time on travel for Engineers to increase productivity
• Ensure Engineers are booked for enough work to achieve their daily target and 2 days in advance
• Track Engineers throughout the day to ensure they put that they are on site once they reach the property and are completing Quotes/Jobs as soon as they leave the property
• Track Engineers to ensure they arrive on time, and if they are running late to inform the Property Mangers/tenants
• Ensure Engineers are fully booked either from 8am-5pm or 9-6pm
• Verify how long Engineers are spending on each Quote/Job against their vehicle trackers
• Check through completed Jobs and send invoices with good quality pictures
• Update email inbox when Quotes/Jobs are booked and invoiced
• Report daily how much invoiced, jobs booked and received and quotes booked and received
• Report daily Engineers hours of work for Morning Meeting
• Ensure company vehicles are clean and tidy and complete random checks
• Ensure receipts are handed in every week and verify receipts against eWorks

Key Competencies:

• Experience working within a maintenance company
• Experience of using word, excel and G-mail
• Ability to multi-task
• Great attention to detail
• Ability to priorities and work under pressure
• A good re-call/memory of ongoing jobs
• Quick-learner and eager to learn

Please click the APPLY button to send your CV and Cover Letter for the role.

Candidates with the experience or relevant job titles of: Booking Administrator, Co-ordinator Office Assistant, Accounts Assistant, General Assistant, Administrative Assistant, Office Support, Customer Support Assistant, Office Admin may also be considered for this role