IT Support Service Desk Manager

Job Title:Service Desk ManagerJob Category:IT Solutions
Location:Essex / Surrey / London
Travel Required: Yes
Level/Salary Range: £30 + Bonus (OTE 35K) - (Depending on experience) + Benefits
Position Type:Full Time: Flexibility in Hours
/ time in lieu 20 Days Holiday + 1 day/Year up to 25 days

Service Desk Manager Required at Fast Growing IT Solutions Business.

Service Desk Manager to join a growing IT services business in South London, which provides IT support to small and medium sized businesses. You would work as part of virtual team, working from client sites and from home, as required. Your success is their success and part of the OTE package is based on hitting key annual metrics (measured quarterly).

Key Role and Responsibilities:
- Take and resolve support calls - remotely and onsite & logging requests in our service desk
- Visit and liaise with customers
- Manage workload effectively

Key facts about the role:

- Two days a week office based:
o One day a week in Brentwood, Essex - for a Christian Organisation
o One day a week Sutton, Surrey / London - Visiting local SME Clients & Development
- Must be able to work remotely and be self-managed
- Desktop Support & Infrastructure
- Office 365 Administration
- Personable, Calm Personality
- 4 + years experience 1st/2nd line on-site & remote
- Own Car or Motorbike and use of public transport essential
- A strong focus on providing great service to clients and partners
- Excellent interpersonal skills to engage with clients and partners
- Good communication skills: face to face, telephone and written
- Is flexible and has a long-term commitment to developing as part of a growing business
- Good attention to detail

Highly Desirable Skills & Experience:

- Server basic administration
- Infrastructure Switching and Routers
- Previous work in MSP / Small / Medium IT service provider ideal
- Autotask / AEM Experience (RMM/PSA)
- Printers experience
- Azure / AWS
- Sales and opportunity awareness skills
- Microsoft technical qualifications

Development Opportunities:
The role offers great scope for personal & professional development as part of a rapidly growing business in a high demand sector for a candidate with the right attitude and commitment to develop both their own capability and experience and contribute to the development of the team and the business. The business will invest in providing appropriate technical skills and professional training to advance this progression.

Supporting continuous development of you and the role within the business, your feedback and experience on improving the service to customers is encouraged. It's important to us your workload is manageable, and you are developing skills and engaged with the business.