Income Management Officer

Income Management Officer
Location: Chipping Sodbury
Salary: Circa £29,350 pa + up to 10% performance related bonus

Our client has ambitious they need ambitious people to help them deliver.

They’re clear that their core business is the management and maintenance of their current homes and the development of new ones.  They have an ambition to be world class by 2020.

They are looking for an income management officer to join their highly motivated and successful income management team who are performing in the top quartile in providing excellent services to their customers.  You must be ambitious, enthusiastic, very much a team player and happy to work under pressure towards a number of key targets.

What’s the role all about?

Maximising the amount of income received, including rent and service charges, by reviewing accounts for a given patch on a weekly basis and taking the relevant action as outlined within their income management procedure.

This will include carrying out home visits and presenting cases in court for legal action as necessary, so a full driving licence and access to a vehicle will be required.  

Carrying out pre-offer assessments for prospective tenants to ensure they are being offered suitable accommodation and there are no concerns regarding affordability.

They want somebody who:

Has previous experience in a front line customer facing role within a general needs housing environment, or a similar background relevant to income collection, a good understanding of housing benefit, universal credit and welfare reform legislation would be an advantage.  

Demonstrates a commitment to their values of openness, honesty, accountability and collaboration, and you will put customers first, going the extra mile for them when delivering services.  

Is a good communicator with the ability to handle sensitive issues and you will have experience of working with customers who may be vulnerable or may present challenging behaviour.  

Has Excellent IT skills, good attention to detail and an excellent work ethic are crucial requirements for the role.

This is an exciting time to join our client. They’ve been named as a top 3 best place to work in the UK by Glassdoor and they’ve just merged meaning even more new homes, opportunities and relationships. They’ve set aside a joint investment of £1.5b as they plan to build 14,000 new homes over the next decade.

Closing date for applications is 2 December 2018, with interviews TBA.

Our client is committed to recruiting with care and safeguarding employees and customers, as a result, they will carry out pre-employment checks. The nature of these checks will vary according to the role applied for and may include details of current/previous employment, unspent criminal convictions, education and proof of relevant qualifications. They will also be asking for references for everyone who is offered employment with them. All employees will be asked for evidence of their right to live and work in the UK - further information is available on the UK Government website.