Customer Service Advisor

Not a typical contact centre! Morses Club PLC, Customer Service Advisor, Birstall (near Leeds), 12 month FTC, GBP17,500 plus excellent benefits package - a fantastic opportunity to be part of a small customer service team in an expanding friendly business.

Are you passionate about doing the right thing and putting customers first? Do you enjoy delivering first class customer service? At Morses Club PLC we're looking for passionate customer service advisors who understand the importance of putting customers first.

Meet our team

Toni has been with Morses Club PLC for 7 years, but why does she enjoy it?

It's a friendly environment to work in. It's a good mix of people and a real mix of age groups. Because it's a small customer service team, it means that I get the opportunity to spend time on my calls delivering quality customer service to our customers. Morses Club has looked after me and provided opportunities for me to move in to other teams, but I'm happy and comfortable in my role.

Why we're different

We're not a contact centre; we're part of a wider support function, within a friendly open plan office. We work closely with other support function teams, and because it's a close knit and personable office, we are able to interact face to face with other teams, and get to know our colleagues. Everyone works well together, almost like a family!

Our trusted working environment gives our people a sense of freedom you won't find anywhere else - you won't feel like you're chained to your desk with us!

We work Monday to Friday between the hours of 8.30am and 6pm on a shift rota basis, so no weekends or any unsociable hours. We're based from our Support Centre in Birstall, Leeds WF17 9TD.

What's in it for you?

• We invest in our people and provide opportunities for everyone to contribute to our success, and our Customer Service team is a great platform to advance your career. Our Customer Service Advisors are able to progress to other teams within our Support Centre

• Starting salary GBP17,500. Other benefits include 25 days holiday; discounted gym next door to the office; Health Cash Plan; life assurance 4X salary; pension matching up to 7% and free onsite parking.

• You'll be part of a team and company who genuinely believe in putting the customer at the heart of everything we do, and you'll get the satisfaction from knowing you have made a difference to our customers.

About the Role

As a Customer Service Advisor you'll answer a range of customer queries from both internal and external customers, take payments, manage loan applications, maintain customer records, and proactively manage issues, as well as support the team by sharing improvement ideas and assisting with Quality Assurance checks.

You'll be fully supported with on the job training and one on one support from a delegated team member, who will be your buddy whilst you learn the ropes. We want you to feel at home from the minute you join us, so from day one you'll join your team and listen to live calls to build your confidence and get to grips with our customers, and the types of queries we deal with.

You'll have targets to work towards; we carry out independent call quality checks and listen to feedback because we're serious about how we treat our customers.

Who we look for

We're looking for people with an excellent telephone manner, who enjoy delivering first class customer service. We're interested in hearing from candidates with;

• Experience gained within a contact centre environment
• Excellent customer service and rapport building skills
• Understanding the importance of putting customers first

At Morses Club PLC we pride ourselves on our friendly and personal service. With future scope for career progression along with ongoing training and support, Morses Club PLC is the place to be to develop an exciting and rewarding career. Why not click apply today!