Central Reservations manager
- Recruiter
- Anonymous
- Location
- Leeds
- Salary
- 27000.00 - 30000.00 GBP Annual + Car
- Posted
- 14 Nov 2018
- Closes
- 11 Dec 2018
- Sectors
- Business Opportunities
- Contract Type
- Permanent
- Hours
- Full Time
Central Reservations Manager
GBP27k - GBP30k + Car
Leeds
MUST HAVE RECENT CAR LEASING EXPERIENCE
Would you like to join one of the most prestigious, independent car rental companies in the UK, an expanding organisation, where there are real opportunities to progress your career?
Offering luxury and specialist vehicles, including well-known brands such as, Bentley, Mercedes Benz, Jaguar, Maserati and Land Rover.
OVERVIEW
To manage and drive booking and operational performance of the reservation team.
Motivating, leading and driving a high level of performance throughout the department. Overseeing the strategic direction of the department and ensuring the quality, motivation and commitment of its employees contribute fully to the achievement of the company's strategy.
MAIN DUTIES
* To manage operational and booking performance of Central Reservations Team, ensuring all referrals are handled in accordance with company policy and service standards set
* Development of strategies and processes to increase efficiency and quality of service to both external and internal departments
* Working closely with the Commercial team in relation to new business opportunities to ensure all service levels are met
* To lead, manage and motivate a team of staff (including discipline) to ensure productivity and attendance levels are such as required to meet agreed performance targets
* To delivery training and coaching to team members to ensure constant improvement of booking performance
* To be effective in all internal and external communications, including production of monthly reports to include client dissatisfaction MI and key client MI
* Compile reports and performance data for areas of responsibility
* Perform specified data analysis and studies as requested and develop ad hoc reporting in support of various initiatives
* Manage admin team to ensure all daily/weekly/monthly tasks are completed in line with KPI's, SLA's and authorise all corporate reservation credit requests
* Undertake any other duties consistent with this senior role
PERSON SPECIFICATION
Skills
Confident and persuasive with the ability to negotiate and be assertive
A natural leader of people with the ability to highly motivate staff
Commercially astute with excellent communication skills both verbal and written, friendly manner organised and methodical
Working unsupervised and ability to meet deadlines and targets on a regular basis. Ability to produce statistical data to demonstrate areas of improvement or team performance
Experience
Previous experience in a high pressure results driven environment, proven record in implementation and delivery of strategic change.
Experience in managing a team of people to achieve demanding sales targets and ensure all team members are aware of sales targets and current performance and take appropriate actions as required to help achieve agreed targets.
Qualifications
Previous rental experience is desirable
Additional Skills
Resilient in nature with excellent planning and organisational skills, strong problem solving skills
GBP27k - GBP30k + Car
Leeds
MUST HAVE RECENT CAR LEASING EXPERIENCE
Would you like to join one of the most prestigious, independent car rental companies in the UK, an expanding organisation, where there are real opportunities to progress your career?
Offering luxury and specialist vehicles, including well-known brands such as, Bentley, Mercedes Benz, Jaguar, Maserati and Land Rover.
OVERVIEW
To manage and drive booking and operational performance of the reservation team.
Motivating, leading and driving a high level of performance throughout the department. Overseeing the strategic direction of the department and ensuring the quality, motivation and commitment of its employees contribute fully to the achievement of the company's strategy.
MAIN DUTIES
* To manage operational and booking performance of Central Reservations Team, ensuring all referrals are handled in accordance with company policy and service standards set
* Development of strategies and processes to increase efficiency and quality of service to both external and internal departments
* Working closely with the Commercial team in relation to new business opportunities to ensure all service levels are met
* To lead, manage and motivate a team of staff (including discipline) to ensure productivity and attendance levels are such as required to meet agreed performance targets
* To delivery training and coaching to team members to ensure constant improvement of booking performance
* To be effective in all internal and external communications, including production of monthly reports to include client dissatisfaction MI and key client MI
* Compile reports and performance data for areas of responsibility
* Perform specified data analysis and studies as requested and develop ad hoc reporting in support of various initiatives
* Manage admin team to ensure all daily/weekly/monthly tasks are completed in line with KPI's, SLA's and authorise all corporate reservation credit requests
* Undertake any other duties consistent with this senior role
PERSON SPECIFICATION
Skills
Confident and persuasive with the ability to negotiate and be assertive
A natural leader of people with the ability to highly motivate staff
Commercially astute with excellent communication skills both verbal and written, friendly manner organised and methodical
Working unsupervised and ability to meet deadlines and targets on a regular basis. Ability to produce statistical data to demonstrate areas of improvement or team performance
Experience
Previous experience in a high pressure results driven environment, proven record in implementation and delivery of strategic change.
Experience in managing a team of people to achieve demanding sales targets and ensure all team members are aware of sales targets and current performance and take appropriate actions as required to help achieve agreed targets.
Qualifications
Previous rental experience is desirable
Additional Skills
Resilient in nature with excellent planning and organisational skills, strong problem solving skills