Information Centre Advisor

Information Centre Advisor. Student Services. X2 Part Time positions (18.5 hours per week). Temporary (1year).

An exciting opportunity has arisen for two enthusiastic individuals to work in the College Information Centre, supporting the needs of all our customers.

As an Information Service Centre Advisor you will carry out a range of administrative tasks such as data entry, editing, interpreting and analysing data. You will have experience of working within a customer service environment, including enquiry handling and resolution face to face, over the phone and via email. Having excellent communication and customer service skills are an essential for this role, as is the ability to be a great team player.

You will be educated to Level 2 minimum in maths and English (GCSE Grade C or above, GCSE Grade 4 or above or equivalent). You will have the ability to work accurately under pressure, be organised and meet deadlines. A Level 2 IT qualification or equivalent level of skills will be required and the ability to use Microsoft packages effectively, particularly Word and Excel. You will also hold an NVQ Level 2 in Information and Advice or Customer Service or equivalent in a related subject.

You should have a flexible approach to working hours, as some evenings and occasional weekend work is required.

Closing date: 23/11/18

Interviews: TBC

We are one of the largest Further Education Colleges in the UK with more than 20,000 students studying with us on a wide range of courses. Our mission is to equip people with the skills they need to be successful in education, in work and business and in their personal lives.

Leicester College is proud of its diverse workforce and welcomes applications from the whole community.

If you decide to apply for this post, keep a copy of these details, as they will no longer appear on this web site once the post is closed.

Please note all vacancies close at midnight on the closing date specified.

We aim to complete shortlisting for this role within 5 days after the closing date. You will be contacted via the email address you provide on your application form as to the outcome of your application. Please remember to check your spam email box if you haven't heard from us.

Please ensure you complete in full all sections of the application form as we do not accept CVs or other forms of supplementary information.

Data Protection

Leicester College take the security of your data seriously and have internal policies and controls in place to ensure that your data is protected.

By entering your details you are allowing us to access and use the information you provide for recruitment purposes. We will not share your information with any third parties outside of our agreements.

Your data will be saved periodically before you reach the end of the application form. This is to help you if you want to complete the form over a number of visits and to limit data loss as a result of a technical issue such as an accidental browser closure or a loss of internet connection.

We will store your details for a period of 12 months, initially for use in the recruitment process and thereafter in an anonymised format to allow us to complete recruitment statistics. Your personal details will be deleted automatically once the data retention limit is reached.

For more information on how we use your information see our privacy statement.