Customer Service Agent
- Recruiter
- Anonymous
- Location
- Warrington
- Salary
- 10% shift allowance
- Posted
- 12 Nov 2018
- Closes
- 10 Dec 2018
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Hours: 37 hours per week between 7am and 10pm (1 weekend in four)
Training: 4 weeks classroom training + 1 week side by side
Role Overview: Working in a contact centre this is a Customer Service role that would suit somebody who has had experience in a customer service, retail or hospitality job that can show a great level of empathy with the customer. The role will be suited to candidates who are passionate about providing exceptional customer service.
Duties & Responsibilities (these include and are not limited to):
* Taking inbound calls from customers and dealing with their queries with the greatest of empathy
* Logging information accurately on the in-house system
* Providing excellent customer services
* Achieving SLA's and following correct DPA policies
* Listening to customers and dealing with their queries efficiently and professionally
* Identifying any vulnerable customers and dealing with them empathetically
* Dealing with customers politely, respectfully and with patience
Skills you'll need:
* Good empathy skills
* Fantastic work ethics and a brilliant attitude
* Be able to listen - even if the issue is hard to listen to
* Love talking to people and have a knack for understanding their needs
* Enjoy being part of a team but still have the drive to work on your own initiative
* Good customer service experience
Keywords: customer service, retail, hospitality, reception, admin, Birchwood, Warrington
Training: 4 weeks classroom training + 1 week side by side
Role Overview: Working in a contact centre this is a Customer Service role that would suit somebody who has had experience in a customer service, retail or hospitality job that can show a great level of empathy with the customer. The role will be suited to candidates who are passionate about providing exceptional customer service.
Duties & Responsibilities (these include and are not limited to):
* Taking inbound calls from customers and dealing with their queries with the greatest of empathy
* Logging information accurately on the in-house system
* Providing excellent customer services
* Achieving SLA's and following correct DPA policies
* Listening to customers and dealing with their queries efficiently and professionally
* Identifying any vulnerable customers and dealing with them empathetically
* Dealing with customers politely, respectfully and with patience
Skills you'll need:
* Good empathy skills
* Fantastic work ethics and a brilliant attitude
* Be able to listen - even if the issue is hard to listen to
* Love talking to people and have a knack for understanding their needs
* Enjoy being part of a team but still have the drive to work on your own initiative
* Good customer service experience
Keywords: customer service, retail, hospitality, reception, admin, Birchwood, Warrington