Customer Relationship Manager

Location
Stansted Mountfitchet
Salary
Salary Negotiable
Posted
12 Nov 2018
Closes
10 Dec 2018
Ref
B181112W1
Contact
Acapella Recruitment
Contract Type
Permanent
Hours
Full Time

Customer Relationship Manager

Stansted

Reporting to: Commercial Director

Our client is an engineering company offering an advanced manufacturing service to the Aerospace and Defence Industries.  They are currently seeking to recruit a Customer Relationship Manager to be the customers’ main point of contact, to ensure that they are meeting client needs and providing an excellent level of customer service.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES

  • Building and maintaining relationships with clients and key personnel within customer companies
  • Conducting business reviews to ensure clients are satisfied with their products and services
  • Alerting the Commercial Director to opportunities for further sales within key clients
  • Letting customers know about the full company capability
  • Attending meetings with clients to build relationships with existing accounts
  • Working closely with General Managers, Project Managers and the Commercial Director to ensure client accounts are properly managed
  • Escalating and resolving areas of concern as raised by clients
  • Carrying out client satisfaction surveys and reviews
  • Monitoring company performance against service level agreements and flagging potential issues
  • Passing leads to the Commercial Director and following up on progress
  • Liaising with internal departments to ensure client needs are fulfilled effectively
  • Perform any other duties within your capabilities as directed by the Company

Required Skills and Experience:

  • Strong interpersonal skills and an ability to build rapport with customers
  • Previous experience working as a client relationship manager or a track record of managing client relationships
  • The ability to communicate and influence at all levels
  • Hardworking with a strong work ethic
  • An excellent working knowledge of MS Excel

If you have the skills and experience required, then please apply ASAP.

*PLEASE NOTE – by applying to this position, you agree for your CV to be submitted to our client, who shall contact you directly, should your application make their short-list.  You also agree to our Privacy Policy: acapella-recruitment.co.uk./privacy-policy.html