Customer Relationship Manager

Stansted Mountfitchet
Salary Negotiable
12 Nov 2018
10 Dec 2018
Acapella Recruitment
Contract Type
Full Time

Customer Relationship Manager


Reporting to: Commercial Director

Our client is an engineering company offering an advanced manufacturing service to the Aerospace and Defence Industries.  They are currently seeking to recruit a Customer Relationship Manager to be the customers’ main point of contact, to ensure that they are meeting client needs and providing an excellent level of customer service.


  • Building and maintaining relationships with clients and key personnel within customer companies
  • Conducting business reviews to ensure clients are satisfied with their products and services
  • Alerting the Commercial Director to opportunities for further sales within key clients
  • Letting customers know about the full company capability
  • Attending meetings with clients to build relationships with existing accounts
  • Working closely with General Managers, Project Managers and the Commercial Director to ensure client accounts are properly managed
  • Escalating and resolving areas of concern as raised by clients
  • Carrying out client satisfaction surveys and reviews
  • Monitoring company performance against service level agreements and flagging potential issues
  • Passing leads to the Commercial Director and following up on progress
  • Liaising with internal departments to ensure client needs are fulfilled effectively
  • Perform any other duties within your capabilities as directed by the Company

Required Skills and Experience:

  • Strong interpersonal skills and an ability to build rapport with customers
  • Previous experience working as a client relationship manager or a track record of managing client relationships
  • The ability to communicate and influence at all levels
  • Hardworking with a strong work ethic
  • An excellent working knowledge of MS Excel

If you have the skills and experience required, then please apply ASAP.

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