Brook Street

Customer Service Team

Recruiter
Brook Street
Location
Coventry, West Midlands, England
Salary
Up to £19000 per annum
Posted
09 Nov 2018
Closes
07 Dec 2018
Ref
COV/15866
Contact
Joanna
Contract Type
Permanent
Hours
Full Time

DO YOU HAVE?

*Strong customer service experience?
*Experience in customer facing roles?
*Excellent negotiation skills?
*Knowledge of finance or a financial background?
*A target driven attitude, with the view to hit and exceed set targets?

ARE YOU?

*Self-motivated, robust and resilient?
*An experienced person with a can do attitude?
*Energetic and enthusiastic?

THE POSITION
I am recruiting for an Customer Service team based close to Coventry City Centre. This is an exciting opportunity to work for an international business that specialise in finance and corporate transactions.

This company are offering a fantastic starting salary of £19000 plus a generous bonus scheme. Hours are between 7:30am - 9:00pm Monday to Friday totalling 40 per week.

THE ROLE
You will be part of a high performing team who will be using their proven customer service skills and knowledge to speak with potential customers and clients for a global leading company.

You will be answering incoming calls from customers to resolve any concerns or issues they may have, you will use your rapport building skills to identify their individual needs and requirements.

THE COMPANY
You will be joining a modern innovative finance company that is leading the way in financial services.

They serve the growing market of foreign exchange and payment requirements of global businesses and personal clients, offering structured products, multiple account options as an alternative to banks.

They pride themselves on providing an exceptional customer service.

TYPICAL DAILY JOB DUTIES - WHAT WILL YOU BE RESPONSIBLE FOR?
- Speaking with customers
- Identifying and working to establish a rapport and relationship
- Using fact finding techniques to identify needs and motivations
- Organising follow up conversations.
- Recording and updating databases

PERSON SPECIFICATION
- A minimum of 6months to a year sales experience is essential
- Financial knowledge or background
- Confident and excellent telephone manner
- Strong customer service/communication skills
- Highly organised with the ability to multitask and prioritise
- Excellent time management skills
- Ability to work autonomously under minimum supervision
- Stable work history, be able to explain reasons for leaving previous positions
- Punctual, reliable and experience of working well within a team

***PLEASE ONLY APPLY IF YOU MATCH THE PERSON SPECIFICATION ABOVE AND ARE ABLE TO DEMONSTRATE THIS VIA YOUR CV AND AN INTERVIEW***

HOURS
Monday - Friday 7:30am to 9:00pm.

PACKAGE AND BENEFITS
- £19000 basic salary
- Company bonus scheme
- Nice Monday - Friday working hours
- Excellent company pension
- Free Car Parking
- On site refreshments

DOES THIS SOUND LIKE YOU? ARE YOU INTERESTED IN THIS ROLE? THEN I WOULD LOVE TO HEAR FROM YOU.

Please send your CV and call me on 02476 256641

***If you have not received a response within 48 hours, unfortunately your cv has not been selected on this occasion***