IT Support Engineer

Cambridge, Cambridgeshire
09 Nov 2018
26 Nov 2018
IT, IT Support
Contract Type
Full Time

IT Support Engineer

Department/Location: Department of Engineering

Salary: £30,395-£39,609

Reference: NM17140

We are looking for an experienced IT Support Engineer to join the Department of Engineering's Information and Computing Services group (ICS). The ICS group is made up of more than 30 staff with expertise in networking, Windows and Linux systems, messaging, storage, printing and software development. In addition to the central Support and Infrastructure teams, ICS has dedicated IT staff embedded in academic Divisions across the Department.

This post is part of our Divisional IT team, with responsibility for providing IT support for end users, and for supporting teaching and research in the Mechanics, Materials and Design Division on our Trumpington Street site. The successful applicant will be working closely with academics and IT colleagues to deliver IT solutions, support infrastructure and applications, and improve IT services. Specific requirements vary across research groups, so this role requires a broad understanding of IT but may be expected to specialise in particular areas.

This post is an excellent opportunity for individuals seeking a position where they will be exposed to a wide range of technologies in a dynamic environment, and where they can work independently as well as within a larger team. Divisional IT staff work closely with research, teaching and administrative staff and should have excellent technical and customer service skills, be able to respond quickly, communicate effectively and provide high levels of service. An ideal candidate would have demonstrable skills and experience with:

-              Providing IT services in an academic environment

-              Delivering front-line, customer-facing IT support

-              Troubleshooting hardware and software issues in desktops, notebooks and servers

-              Microsoft Windows (7, 10), MacOS and Office products

-              Microsoft Server (2008, 2012, 2016), Active Directory and Group Policy

-              Linux (CentOS, Ubuntu, Raspberry Pi)

-              Networking (DNS, DHCP, Cisco)

Experience with database administration (MySQL), web development (PHP), scripting, and data acquisition and logging would be advantage.

In addition to their work within the Division, the successful candidate would be given the opportunity to work within teams delivering projects and services across the Department. ICS provides a comprehensive training programme to support staff in meeting the requirements of their posts and offers opportunities for future career development.

Fixed-term: The funds for this post are available for 3 years in the first instance.

To apply online for this vacancy and to view further information about the role, please visit:

If you have any questions about the application process, please contact the HR Office (, +44 (0) 1223 332615).

Please quote reference NM17140 on your application and in any correspondence about this vacancy.

Closing date: 26 November 2018

The University values diversity and is committed to equality of opportunity.

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