Customer Service Advisor - National Trust

Location
Bootle, Merseyside, England
Salary
Up to £15795 per annum
Posted
09 Nov 2018
Closes
07 Dec 2018
Ref
143532
Contact
Louise Culshaw
Contract Type
Permanent
Hours
Full Time

Salary: £15,795
Location: Bootle, Liverpool
Start Date: 2nd January 2019
Shift/Hours: Working on a rotational shift between the hours of 9am to 5:30pm Monday to Sunday - working 5 days out of 7

So, you're interested in joining the National Trust as a Customer Service Advisor. That's great news. Let's see if you're the right fit for this role. Here's what you can expect when you join us:

You take pride in helping people. You always have.
You pick up the phone. You ask questions. You start conversations.
You know every customer is different.
You spend time with them. Building their trust. Understanding their needs.
You set up a new membership for Ali and her family.
You answer Mike's queries about parking at Tyntesfield.
You chat to David regarding his kind comments about Garden Assistant Sarah at Speke Hall.
You're always learning. Every day. With every call.
You share what you know. You mentor others. You keep growing.
You bring your true self to work. You're adaptable, but you're still you.
You're proud of how far you've come. And so is your team.
You're always eager for more. There's room to progress. You know you can do it.
You wish you'd found this job sooner. You're glad you applied. You've never looked back.

How does that sound? Think you'd be a great fit? Here's a little more detail for you:

As a Customer Service Advisor for the National Trust, you'll be talking to members about a wide range of issues - from new memberships to renewals, and property and café queries to disabled access and parking. You'll need to be willing to learn and enjoy hitting targets, as well as love speaking to and helping people. Telephony experience in a previous role is essential, with strong customer service experience. We'll train you to deliver a service that is consistent and reliable so that each of your customers feel valued, understood and listened to. This is a great opportunity to build a career with us. Working with Capita means you'll also have access to some great benefits and rewards including:

  • 22 days' holiday a year (plus 8 bank holidays). This will increase over time, the longer you work with us the more leave you get!
  • Free National Trust membership for all staff
  • mobile phone discounts
  • cycle to work scheme
  • Perks at work scheme, offering discounts on hundreds of retail, restaurants, holidays, gym membership, cinema etc
  • team incentives
  • access to private dental care

With more than 14,500 colleagues across 19 contact centres in the UK, Capita Customer Management is the perfect place to start or further your customer service career. So if you are passionate about customer service, and want to contribute to the success of our partnerships, apply now.