Client Services Manager
- Recruiter
- Emily Dunne
- Location
- London
- Salary
- Competitive
- Posted
- 07 Nov 2018
- Closes
- 23 Nov 2018
- Sectors
- Scientific & Pharmaceutical
- Contract Type
- Permanent
- Hours
- Full Time
KANTAR MEDIA
Powering informed decisions
JOB DETAILS
Client Services Manager
Full-time Contract Maternity Cover - 6 months
GBP Competitive
London
ROLE MISSION
The Service Delivery organisation incorporates two core organisational units within Kantar Media, namely Client Services and Production. The Service Delivery organisation is therefore central to every aspect of Client service and is headed by the Service Delivery Director. Please note, this is an entry level position.
The Client Services Manager is responsible for ensuring that their allocated Clients are serviced in line with standards set out by their Sector Head and the Director of Client Services. The role is both responsive and proactive and the role-holder will take pride in meeting and exceeding Client expectations. The Client Services Manager will take clear ownership of Client issues from start to finish, and will always ensure that their allocated Clients' issues are addressed.
The Client Services Manager must be able to form excellent relationships with their allocated Clients, ensuring that those Clients are dealt with efficiently and effectively.
KANTAR MEDIA
Leading the way in the exciting world of media research, we provide the most accurate and comprehensive intelligence on media consumption, performance and value. At Kantar Media we power media choices. Our insight, expertise and best in class data and services help clients to measure, monitor and select the most effective media. Join us and you'll be part of 30,000 colleagues and 12 world leading research, data and insight brands at Kantar. At the heart of WPP, our unique consumer insight inspires clients to flourish in an extraordinary world.
KEY OUTCOMES
- Maintaining an understanding of allocated Clients' briefs and requirements, and ensuring that these are kept accurate and up to date
- Responding to Client-communicated changes to brief and set up, ensuring that all requests are accurately logged, communicated and followed up with the Client
- Providing advice and guidance relating to change requests, and ensuring an in-depth knowledge of the media monitored by Kantar Media in order to aid in this process
- By taking a keen interest in their allocated Clients, the Client Services Manager is expected to proactively identify and anticipate Client needs
- Communicating with the Client to understand and address reported issues, either through direct action or interfacing with the relevant group or department
- Ensuring that all reported issues are accurately logged, investigated, resolved and followed up with the client
- Arranging and attending face to face service meetings with allocated Clients, working closely the relevant Account Consultant to build and maintain strong Client relationships
- Ensuring close and well-coordinated communication with the Business Development department in relation to both service provision and Client contact and relationships
CAPABILITIES
- Extensive knowledge and experience of client services processes
- Demonstrable record of providing excellent proactive Account Management
- A team approach, communicating effectively with colleagues to achieve best working practices
- A good working knowledge of the Company's media products and production techniques
- Commercial outlook and techniques
- Analytical and problem solving skills
- Ability to plan, prioritise and deliver to tight deadlines
- Organisational, administrative and IT skills
- A high level of interpersonal and influencing skills
- Excellent communication abilities, oral and written
- Resilience
REWARDS
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
APPLICATION
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To apply for a career that's out of the ordinary, please submit your CV for consideration.
Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited ("Kantar"). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities by Kantar and its affiliate Kantar group companies. For full details of our privacy policy please visit at our website.