Shop Supervisor

New opportunity not to be missed! Euphorium Bakery have an exciting opportunity for a Shop Supervisor to join the team. We are offering the successful Shop Supervisor a competitive salary plus excellent benefits.

Euphorium Bakery started the British Baking Revolution in 1999. Since then, we’ve been baking handcrafted bread fresh each day for outlets across London. But it’s not just the ingredients we put in to each loaf and cake that makes our products so special. Our people get behind everything we do to deliver the quality and service our customers love.

The Shop Supervisor Role

Working for Euphorium Bakery as a Shop Supervisor, will mean that you have full responsibility for the success and growth for our fast-paced and unique offering.  By leading and motivating Team Members, you will offer an exceptional service that our loyal customers have grown used to and our new customers would expect.

Key Responsibilities as our Shop Supervisor:

We delight our customers

- Using your unique personality to oversee, inspire and live by and ensure delivery of our “Wheat” service promise  ‘Welcome’, ‘Help’, ‘Exceed, ‘And’, ‘Thank’

- Being friendly, but not over familiar

- Know your customers and your Team

- Actively engage with customers when sampling

- Responsible for the delivery of KPIs set by the Store Managers in terms of waste, service, health & safety…it’s everything!

We are passionate about our quality

- Prioritising and delegating tasks to the Team to ensure the delivery of a fast and efficient service

- Ensuring our delicious product range always looks at its best

- You are responsible for a clean, tidy and safe store whilst observing our Health, Safety and Hygiene standards

- Responsible for great stock availability and quality in everything you sell

We are one team

- Actively coaching and inspiring the team to achieve goals through our Leadership principles

- Build great relationships with your Team so they follow your lead

- Recognise when a Team Member needs some help and act accordingly

- Take responsibility for the day-to-day smooth running of the store whilst following company standards

We work profitably

- Ensure that you have given the Team the coaching, training and tools to be successful in their role to deliver our Service Promise

- Following best practice to deliver fresh beverages…the right ingredients at the right temperature, at the right time

- Adhering to stock rotation guidelines

- Building Team rotas to enable our stores to find the right balance between operational efficiency and service delivery

- Knowing all areas of the wider business this will include HR, Commercial, Finance and Property

We give something back

- Support local charities, where possible, with events in store as and when required.

We are entrepreneurial

- Bringing your leadership, flair, creativity and personality to drive the store forward, bringing ideas to improve our efficiency, sales and customer service

- Share your skills and knowledge with others

Our ideal Shop Supervisor will have:

- Leadership, knowledge and inspiration

- Creativity and innovation

- A passion for our products

- A desire for great customer service with the ability to build strong relationships in an empathetic style

- People focused being an inspirational role model to the rest of the team

- Confident and enthusiastic, with a great work ethic

- Excited to work in a fast-paced environment

- A great communicator, able to encourage a flow of ideas amongst the team

- Ambitious and keen to progress within the business

- Values led positive attitude

- Experience of managing a small team

Don’t miss out on this fantastic opportunity to join our growing team in leading the British baking revolution. Click ‘Apply’ now to become our Shop Supervisor!