Store Manager - Cambridge

Job Title: Store Manager

Company: Ben’s Cookies

Reporting to: UK Store Operations Manager

Location: Cambridge

Hours: Full Time (45 hours a week). Please note that you must be flexible to work on a rota/shift basis. Days worked could be from Monday to Sunday and hours could be between 8am and 6.30pm.

Salary: £25,000

About Ben’s Cookies

Back in 1983, Ben’s Cookies started baking and selling cookies in the Oxford Covered Market. Ever since then, we’ve been proud of our cookies and brand. Years have gone by and we expanded our business through the UK and internationally. We have 43 stores (and growing!) in 8 countries across the world, going from the UK where it all started, to the US, Asia and the Gulf region.

About the Role

We are looking to recruit an experienced and enthusiastic Store Manager to run our newest UK store in Cambridge (Market Street). You will be fully responsible for the successful running of the store and be responsible for the store team.

This is an exciting opportunity to work for a fun, friendly company whilst enjoying a high level of autonomy.

The main role responsibilities will be as follows:

• To successfully manage the store team in order to ensure that they are productive, motivated and happy
• To ensure that all store targets are met (in relation to sales targets, staffing budgets, quality of product, mystery shopping and internal audits etc.)
• To be fully responsible for all aspects of staff management; recruitment of new staff, training, managing holidays, absences and dealing with any staffing issues
• To ensure that the store is staffed effectively according to the needs of the store, including producing effective rotas and ensuring that any staff absences are covered appropriately
• To ensure that all Company policies and procedures are adhered to at all times by all staff (particularly with regards to Health & Safety and Food Safety Management)
• To successfully manage your staffing/labour budget
• To ensure that the store and all equipment in the store is clean, safe and fully functioning at all times
• To ensure that all till and cash handling duties are carried out within the parameters of our policies and procedures, including monitoring takings and till reports, cashing up and banking
• To be overall responsible for ensuring that the cookie display is always kept to our high standards
• To be overall responsible for regular stock takes of all consumables and non-consumables in the store
• To ensure that you have a full range of products available in your store at all times, which requires efficient stock-taking and ordering skills
• To effectively deal with any customer services in your store and to assist customers in all aspects of their purchase (including answering queries on product ingredients, explaining special offers, serving hot and cold drinks and etc.)

What We Offer

• Salary of £25,000
• A quarterly bonus of up to 20% of base salary based upon performance against targets in relation to sales, staffing costs, mystery shopping, internal audits and quality of products
• 28 days holiday (including Bank Holidays)
• Company Pension Scheme
• A fun and friendly team environment

About You

• You must have previous experience as a Store Manager in the Food and Beverage retail industry
• You must have proven experience of effectively managing a team and an excellent understanding of how to get the best out of staff
• You must have a very positive and proactive approach to running a store and be willing to take ownership of the success of the store
• You must have proven experience of the financial aspects of store management – managing budgets, meeting sales targets and understanding how to ensure that your staff are fully briefed on how they can contribute towards the meeting of targets
• You will need to have the ability to work at fast pace as part of a team
• You will be available and flexible as per the shift/rota patterns above

• You will need to have a passion for outstanding customer service 
• You will have a friendly and professional attitude