Customer Service Adviser Opportunities

WM Housing Group
Birmingham, West Midlands
Full Time Salary: £19,909 - £23,124 per annum
07 Nov 2018
18 Nov 2018
Contract Type
Full Time

Customer Service Adviser Opportunities
Birmingham, Solihull Parkway
Full Time Salary: £19,909 - £23,124 per annum
Permanent, 37 hours per week (Monday to Friday between 8am to 6pm)

Our Customer Service Centre operates Monday to Friday between 8am and 6pm. We require all of our staff to be flexible to work shift patterns between these hours. The shift patterns will vary according to the needs of the business, as such we do not offer fixed shift patterns for full time advisers, except those advertised.

Do you like to be part of a fast paced environment? Are you passionate about delivering excellent customer service, confident, positive and a proactive team player? Could you be the person we are looking for to join our team, in our group wide customer service centre, based in Birmingham Business Park?

We are seeking experienced Customer Service Advisors to handle a variety of inbound customer enquiries via the telephone, digital and electronically.

You will be the first point of contact, responding to service requests on a range of issues including housing management, ASB, repairs, conducting surveys and proactively contacting customers with low level rent arrears. The aim is to provide a right first time approach to customer service and resolve a wide range of queries at the first point of contact.

Our ideal candidate will be a competent communicator with previous experience of working in a busy customer service environment. You will be able to demonstrate effective listening and communication skills at all levels on the telephone. You thrive under the pressure of managing a large volume of challenging calls whilst delivering a high quality of service.

Resilience and proven experience of working with computerised systems and data inputting is essential along with experience of problem solving and dispute resolution.

An NVQ in Customer Service or equivalent would be desirable as would knowledge of Social Housing and experience of working with contact centre technologies however these are by no means essential

In return, we offer:

  • A competitive salary which is annually reviewed
  • Company pension
  • 25 days holidays (plus 8 bank holidays)
  • Employee Assistance Programme
  • Free Parking
  • Regular tailored training and personal development plans

Our Customer Service Advisors undergo two to three weeks intense training programme that will equip you with an all-round knowledge of customer services and the housing sector.
This post is subject to a Basic DBS check (Disclosure and Barring Service).