Customer Service Specialist

We are recruiting for a part time Complaint Handling Specialist to join a team based in the City of London. In this role you will be acting on and resolving complaints received.

Person specification

• Experience in dealing with complaints

  Clear and articulate telephone manner

  Ability to build a relationship with other departments

  Experience of writing letters in response to complaints or complex queries

Complaint Handler role

This role is a multi skilled blend of customer service/resolution of complaints and investigation of misuse and allegations. Your time will be divided between dealing directly with customer, scheme partners and external organisations. You must then reach a fair outcome balancing both customer and business needs.

The role involves taking inbound calls dealing with product or service complaints directly from the customer. You will make sure you reach a fair conclusion in line with company regulations, the role will also require you to speak with internal and external stakeholders.

Please apply below.