Welfare Rights/Financial Inclusion Officer Housing Temporary

Temporary until 1st August 2019

This post is based in the Welfare Reform Advice team within our Housing Service. Reporting to the Senior Welfare Rights Officer, you will be involved in providing a Welfare Rights/Debt Advice Service to North Ayrshire Council Tenants. For more details see the attached Role Profile below.

North Ayrshire Council uses behavioural based approach throughout the recruitment process. Our staff values of Focus, Passion & Inspiration will be explored for this vacancy.

Further information on how to complete behaviour based application form questions is available on the Council's website.

Value

Behaviours

Focus.

We put our customers first

We understand the bigger picture

• Provide excellent customer services

• Meet and where possible exceed the expectations of internal and external customers.

• Understand the performance levels and standards required within our own role and strive to achieve and where possible exceed these.

• Know how the work we do fits into the overall performance of the Council.

Passion.

We take pride in the jobs we do

We are ambitious for our community

• Take ownership of our own actions and performance.

• Reflect on the work we do and consider how it could be improved.

• Have a positive impact on the lives of our customers and their communities.

• Push the boundaries to help our customers and communities realise their potential.

Inspiration.

We all look for better ways to deliver our services

We achieve the best results together

• Find new ways to deliver improvements, efficiencies and value for money.

• Embrace change with enthusiasm and creative ideas.

• Work together and creatively produce the best outcomes for our customers and communities.

• Plan all activities with the end goal in mind.

For your information if this post requires references you will be notified of further details if you are successful in gaining an interview. Not providing relevant references when requested may delay the outcome of the interview process.