Brook Street

Customer Service Coordinator

Brook Street
Croydon, Surrey, England
06 Nov 2018
04 Dec 2018
Contract Type
Part Time


We are looking for a part time Customer Service Coordinator to join a company based in Croydon.

Hours: Part time, shift basis.

Monday and Thursday, 17.00 - 21.00

Saturday, 14.00 - 21.00


Person specification

  • Administrative and Customer Service background
  • Experience in care hire or motor trade beneficial but not essential
  • Proven organisational, administrative and problem solving skills
  • Able to communicate effectively at all levels
  • Excellent telephone manner
  • Able to work under pressure yet remain calm
  • Clean and current driving licence



Customer Service Coordinator duties

  • Handling incoming and outgoing calls promptly in a professional manner
  • Liaise with suppliers, motor dealers and operational teams to manage customers’ requirements and execute within service level agreements
  • Collection of payment from clients, where applicable
  • Complete rental documentation and collate client documentation to enable supply of hire vehicles
  • Update relevant systems with hire vehicle information and customer updates
  • Management of vehicle terminations and communication

If you are interested in this Customer Service position, please apply below.

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