Application Support Lead

Job Purpose

You will lead a team in the delivery of upgrades, testing, enhancements and system improvements of core software systems to support improving efficiency and customer journeys.

Key Tasks

• To be responsible for 2 Application Support Staff and effectively ensure that all key objectives are delivered in the Application Support Team on a daily basis.
• 1st point of contact for core application system help desk to provide end user support including system reporting (MSS, Activate, Frontline, DSX and Capita)
• Responsible for the production and administration of a set of documents in the Activate system for letter production (excluding SQL/Logic text which is provided by the data team)
• Responsible for delivering, producing and interpretation of Management Information for own team performance in support of managing, administering and controlling the Society's business and internal risks functions.
• Provide technical advice to management, colleagues and customers on the Society's core operating systems to ensure an excellent service is delivered and the core operating systems remain relevant and up to date with industry standards including the creation of roles and responsibilities.
• Motivates and leads direct reports to ensure strict adherence to key performance indicators and service level agreements

Key Skills

• 5 GCSE passes C+ (or equivalent) including Maths and English
• SQL/Logic knowledge/qualification
• Experience in leading a team
• Experience in core application system uses in own industry
• Interpreting regulatory and industry requirements identifying best practices
• Looks for opportunities to improve
• Brings new ideas forward