Customer Services Advisor – Operations​​​​​​​ / Customer Contact Centre / Call centre

Recruiter
SES Water
Location
Redhill, Surrey
Salary
Salary range - £18,000 - £23,000 + benefits
Posted
01 Nov 2018
Closes
22 Nov 2018
Ref
NTXGF360723
Contract Type
Contract
Hours
Full Time

Customer Services Advisor – Operations​​​​​​​ / Customer Contact Centre / Call centre

Redhill, Surrey
Salary range - £18,000 - £23,000 + benefits
9 months Maternity Cover with a view to extend

 
SES Water supplies water to 707,000 people in the London Boroughs of Sutton, Merton, and Croydon, as well as across East Surrey and parts of Kent. We are a forward thinking, innovative company that is highly regarded for our efficiency and customer service.

In this key role you will respond to customer enquiries on a broad range of our services and provide advice to customers. Dealing with all aspects of customer contact, operational issues and the billing/ collection of water, wastewater and non-core charges, you will also advise about leakage, high consumption, consistency and quality of supply, and the effect of Company work in the public domain.

With experience in a customer service centre and experience of Liaising with customers on the phone, it would be advantageous to have worked in a utility company or have knowledge of the water industry. Please note this isn’t essential and providing you are a competent IT user, including Microsoft packages and have excellent customer service skills, we want to hear from you!